Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alison Redmiles

Woodbridge,VA

Summary

Dynamic professional with experience in sales, customer service, and school cafeteria operations, excelling in customer relationship building and staff training. Adept at problem-solving and enhancing sales through engaging product presentations. Recognized for streamlining communication processes and fostering a positive environment, contributing to increased customer satisfaction and repeat business. Over ten years of personal experience in advanced wound care as a live in carer for multiple family members' surgical and trauma wounds. Experience includes handling of wound dressings-both traditional and modern, wound drain management, monitoring of wound health to determine possible infection, and application of necessary topical medications.

Overview

10
10
years of professional experience

Work History

Cafeteria Monitor

Prince William County Public Schools
08.2023 - Current
  • Maintained a clean and organized dining area for improved student experience for 650 students daily.
  • Promoted inclusion among students by fostering positive interactions within the cafeteria setting.
  • Conducted regular safety inspections of the cafeteria space, identifying and resolving potential hazards quickly.
  • Consistently upheld school policies regarding conduct, cleanliness, and punctuality throughout daily operations.
  • Enhanced cafeteria safety by monitoring student behavior and addressing issues promptly.
  • Coordinated with kitchen staff to ensure proper food handling procedures were followed at all times.
  • Trained new Cafeteria Monitors on policies, procedures, and best practices for optimal performance.
  • Documented incidents of inappropriate behavior or rule violations, reporting them to appropriate school personnel in a timely manner.
  • Implemented effective crowd control techniques to manage the flow of students during meal times.
  • Collaborated with school staff to develop strategies for maintaining a positive cafeteria environment.

Retail Wine Sales Representative

Dominion Wine and Beer
09.2021 - 03.2023
  • Managed inventory levels efficiently, reducing stock discrepancies and optimizing space allocation.
  • Contributed to increased store revenue by upselling premium wines and recommending food pairings.
  • Assisted in maintaining an organized and visually appealing store layout, attracting more customers.
  • Handled special orders seamlessly from request through delivery, ensuring customer satisfaction and building repeat business.
  • Maintained relationships with distributors in order to determine the best deals and new products.
  • Managed and balanced allocated budget in order to boost profits based on available funds and market trends.

Wine Sales Associate

Wegmans
11.2017 - 05.2021
  • Enhanced customer satisfaction by sharing expert knowledge of various wines and suggesting suitable pairings for their tastes.
  • Increased wine sales by conducting engaging and informative product demonstrations.
  • Stayed current on industry trends and emerging products, ensuring accurate information was provided to customers during consultations.
  • Collaborated with store management to organize successful in-store wine tastings, attracting new clientele and generating additional sales.
  • Maintained individual knowledge of repeat customers in order to enhance their knowledge and interest in varying selections that may not have been previously considered.

Front Desk Assistant

Wegmans
04.2017 - 11.2017
  • Answered multi-line customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Maintained accurate tills on multiple front desk registers and electronic funds transfers including domestic and international transfers up to $10,000 per transaction.
  • Kept inventory and up to date information on Front Desk purchased materials, programs, and events.
  • Assisted employees with acquisition and management forms.

Cashier

Wegmans
11.2015 - 11.2017
  • Built relationships with customers to encourage repeat business.
  • Accurately and quickly helped customers complete purchases, locate items, and join reward programs on both traditional and self check out registers.
  • Welcomed customers and helped determine their needs.
  • Maintained a clear, clean, well stocked work space in order to expedite tasks.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept up to date with new technology implementation on both traditional registers as well as self check out machines.

Self Checkout Trainer

Wegmans
06.2016 - 09.2017
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Accessed provided training materials, including written testing and functional on the job training methods, in order to fully demonstrate various aspects of the job accurately and accessibly in an engaging and informative manner.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Maintained relationships and open communication with formerly trained employees to ensure good adhesion to training goals, and support employees in their continued growth.


HR Communication Assistant

Wegmans
08.2016 - 03.2017
  • Created content to aid in communication between all departments within the store, as well as to customers in easy to convey materials.
  • Attended department-sponsored activities and events to observe and interview participants, write articles, and distribute created content.
  • Streamlined internal communications processes for increased efficiency and employee satisfaction.

Education

High School Diploma -

Woodbridge Senior High School
Woodbridge, VA
05.2011

Skills

  • Problem-solving
  • Verbal and written communication
  • Customer relationship building
  • Goal-oriented mindset
  • Product presentation
  • Multitasking and organization
  • Payment processing
  • Documentation and recordkeeping
  • Time management
  • Patience and tolerance
  • De-escalation techniques
  • Staff training and development

Interests

I am an avid reader, with a heavy interest in history, socio-economics, and psychology I am a trained cellist who actively performed for ten years, as well as a passionate visual artist with a concentrations on drawing and painting I have had a keen interest in medicine and wound care since I began reading my mother's nursing textbooks at the age of 7, and then shortly after beginning to assist her in her own personal wound care I enjoy nature and animals, especially birds, with my volunteering and personal life (in which I own several parrots) reflecting that

Timeline

Cafeteria Monitor

Prince William County Public Schools
08.2023 - Current

Retail Wine Sales Representative

Dominion Wine and Beer
09.2021 - 03.2023

Wine Sales Associate

Wegmans
11.2017 - 05.2021

Front Desk Assistant

Wegmans
04.2017 - 11.2017

HR Communication Assistant

Wegmans
08.2016 - 03.2017

Self Checkout Trainer

Wegmans
06.2016 - 09.2017

Cashier

Wegmans
11.2015 - 11.2017

High School Diploma -

Woodbridge Senior High School

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Alison Redmiles