Alissa Dominguez
Norfolk,VA
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot Inc. Proven expertise in staff development and scheduling, enhancing team performance and engagement. Recognized for exceptional customer service and effective problem-solving skills, leading to improved operational efficiency and employee satisfaction. Committed to fostering a positive work environment and driving organizational success.
Overview
12
12
years of professional experience
Work History
Associate Support Department Supervisor
The Home Depot Inc
09.2017 - Current
- Associate Support - Central point of contact for store associates and helps with hourly staffing, orientation and training.
- Scheduling & Staffing: Generating associate schedules, assisting with staffing needs, and managing changes.
- HR Updates & Events: Keeping associates informed of HR-related news, updates, and events.
- HR Updates & Events: Keeping associates informed of HR-related news, updates, and events.
- Succession Planning: Supporting the Store Manager in identifying and developing high-potential associates.
- Service & Recognition: Coordinating service and recognition awards.
- Escalation: Identifying issues that cannot be resolved at the associate level and escalating them to the appropriate department.
Department Supervisor Paint and Plumbing
The Home Depot Inc
09.2015 - 09.2017
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 11 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
Flooring Specialist
The Home Depot Inc
09.2014 - 09.2015
- Customer Assistance - Engaging with customers to understand their flooring needs, providing recommendations based on their requirements, and addressing any questions or concerns about products, installation, or maintenance.
- Store Presentation - Ensuring the flooring department is well-organized, clean, and visually appealing to create a positive shopping experience for customers.
- Sales Transactions - Meeting and exceeding metric goals that include sales dollars, leads, credit cards and SPOS transactions.
Hardware Sales Associate
The Home Depot Inc
09.2013 - 09.2014
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Assisted with merchandising initiatives such as planogram execution and inventory counts to optimize product visibility and availability.
Education
Princess Anne High School
Virginia Beach, VASkills
- Scheduling and calendar management
- Strong leadership
- Employee engagement
- Customer service
- Clear oral/written communication
- Organizational skills
- Office administration
- Employee supervision
- Employee training
- Document management
- Human resources
- Time management
- Problem-solving
- Multitasking
- Staff hiring
- Customer relations
Timeline
Associate Support Department Supervisor
The Home Depot Inc
09.2017 - Current
Department Supervisor Paint and Plumbing
The Home Depot Inc
09.2015 - 09.2017
Flooring Specialist
The Home Depot Inc
09.2014 - 09.2015
Hardware Sales Associate
The Home Depot Inc
09.2013 - 09.2014
Princess Anne High School
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