- I enjoy helping others and giving back to the community
- Cooking
- Baking
- Advocacy Campaigns
- Dancing
- Blogging/Vlogging
- Documenting and sharing travel experiences
Aliya Gardener
Gloucester
Summary
Dynamic Criminal Justice graduate pursuing a Master's in Social Work, eager to merge expertise in both fields to create a meaningful impact on individuals and communities. Passionate about helping others, with a strong foundation in sales and revenue generation that complements a commitment to social advocacy. Demonstrated leadership and operational management skills, with a proven ability to thrive in fast-paced environments while delivering exceptional results. Recognized for excellence in customer service and sales performance, adept at building relationships and implementing effective strategies that drive growth and enhance client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Michael Kors
Williamsburg, VA
11.2023 - Current
- Provided personalized merchandise recommendations, including bulk orders, enhancing customer satisfaction.
- Processed in-store and online transactions accurately while managing inventory updates.
- Supported store operations, visual merchandising, and cashier responsibilities.
Server
Red Lobster
Williamsburg, VA
03.2023 - 10.2023
- Delivered exceptional customer service in a fast-paced environment.
- Collaborated with team members to ensure smooth dining operations and high guest satisfaction.
Acting General Manager
Papaya Clothing
Williamsburg, VA
06.2022 - 03.2023
- Managed daily operations, payroll, scheduling, and staff performance.
- Led weekly meetings to align team with sales goals and corporate objectives.
- Implemented merchandising strategies to optimize store presentation and customer experience.
Sales Associate
Express
Williamsburg, VA
05.2022 - 07.2022
- Assisted customers in product selection and styling, managed dressing rooms, and processed sales.
- Supported inventory management and online order fulfillment.
Sales Associate / Cashier
ANN INC. / Ann Taylor
Richmond & Williamsburg, VA
11.2021 - 05.2022
- Delivered excellent customer service and maintained accurate POS transactions.
- Supported merchandising, inventory management, and online orders.
Cashier
McDonald's
Gloucester County, VA
07.2020 - 03.2021
- Handled front-line cash operations and drive-thru services.
- Assisted with food preparation and maintained cleanliness standards.
Cashier / Crew Member
Wendy's Wengap
Gloucester County, VA
11.2019 - 07.2020
- Operated multiple stations including counter, drive-thru, grill, and fryer.
- Ensured efficiency and quality of service in a fast-paced environment.
Education
Master of Social Work -
Virginia Union University
Richmond, VA05-2026
Bachelor of Arts - Criminal Justice
Virginia Union University
Richmond, VA05-2025
High School Diploma - undefined
Gloucester High School
Gloucester Courthouse, VA05-2021
Skills
- Leadership & Staff Supervision
- Customer Service & Communication
- Cash Handling & POS Operation
- Retail & Sales Management
- Inventory Control & Merchandising
- Conflict Resolution & Problem Solving
- Food Service & Hospitality
- Upselling & Profit Maximization
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Promotional support
- Fraud detection
- Shipment processing
- Fitting room maintenance
- Product demonstrations
- Sales forecasting
- Cold calling
- CRM software proficiency
- Dispute mediation
- Dining area maintenance
- Friendly and outgoing
- Customer engagement
- Task prioritization
- Merchandising
- Client retention strategies
- Upselling and cross selling
Websites
Affiliations
- International Students’ Association – Event Coordinator (E-board Member) | Virginia Union University | September 2022 – Present
- Plan and coordinate campus events promoting community and cultural diversity.
- Support international students in creating a welcoming and inclusive environment
Certification
- Driver's License
- notary
- Certified (notary public) [March 2026 - Current)
Interests
Timeline
Sales Associate
Michael Kors
11.2023 - Current
Server
Red Lobster
03.2023 - 10.2023
Acting General Manager
Papaya Clothing
06.2022 - 03.2023
Sales Associate
Express
05.2022 - 07.2022
Sales Associate / Cashier
ANN INC. / Ann Taylor
11.2021 - 05.2022
Cashier
McDonald's
07.2020 - 03.2021
Cashier / Crew Member
Wendy's Wengap
11.2019 - 07.2020
High School Diploma - undefined
Gloucester High School
Master of Social Work -
Virginia Union University
Bachelor of Arts - Criminal Justice
Virginia Union University
TEMPLATE STYLE NOTES
- Header section with bold name and contact info for a professional look.
- Clean dividers separating sections for readability.
- Bolded section headers for ATS optimization.
- Job titles italicized for visual hierarchy.
- Bullet points aligned for easy scanning by recruiters and ATS systems.
- Suggested font: Calibri or Arial, size 10-12 for body text, 14-16 for name/header.