- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fashion
- Participating in local events that benefit the community
- Aesthetics, such as dyeing hair, tattooing, makeup artistry, nails, etc
Aliya Turcios-Sanchez
Madison
Summary
Dedicated customer service professional with a strong focus on effective communication and problem-solving. Committed to fostering positive relationships and enhancing overall customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Lowes Home Improvment
2024.11 - 2025.06
- Operated cash register efficiently to process customer transactions
- Assisted customers with product inquiries and store navigation
- Resolved customer complaints promptly to enhance service experience
- Processed returns and exchanges, ensuring customer satisfaction
Youth Development Professional
Boys and Girls Club of Central Virginia
2023.04 - 2024.07
- Facilitated engaging activities to promote youth development and social skills.
- Collaborated with team members to create supportive learning environments for participants.
- Implemented program curricula focused on leadership, character building, and community service.
- Assisted in organizing events that enhanced youth participation and community involvement.
- Provided guidance and mentorship to children, fostering positive relationships and personal growth.
Substitute Teacher
Culpeper County Public Schools
2022.11 - 2023.02
- Implemented lesson plans to meet diverse student needs and learning styles.
- Facilitated classroom activities, promoting student engagement and participation.
- Adapted quickly to varying classroom environments and instructional methods.
- Supported students in achieving academic goals through personalized attention.
Head Housekeeper
Holladay House Bed and Breakfast
2020.09 - 2021.06
- Maintained cleanliness and organization in guest rooms and common areas.
- Performed laundry duties, ensuring efficient handling of linens and fabrics.
- Implemented effective cleaning procedures to enhance sanitation practices.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Farm Hand
Sharondale Organic Mushroom Farm
2019.05 - 2020.02
- Operated mushroom cultivation equipment to optimize growth conditions.
- Assisted in daily harvesting and packing of organic mushrooms.
- Maintained cleanliness and organization in production areas to ensure safety standards.
- Monitored environmental controls, adjusting humidity and temperature as needed.
- Trained new staff on proper handling techniques and safety protocols.
Customer Service Representative
Plow and Hearth
2018.11 - 2019.03
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using internal order management systems.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with team members to improve response times for customer queries.
Education
Biology
Piedmont Virginia Community College
Scottsville2027-05
High School Diploma -
Madison County High School
Madison, VA2019-05
Skills
- Customer service
- Cash handling
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Cleaning techniques
- Acrylic painting
- Visual art creation
- Digital illustration
- Traditional drawing
- Public speaking
- Networking skills
- Gardening
- Cooking
- Childcare
Certification
- Bloodborne Pathogen Certified
- CPR certified
Interests
Timeline
Customer Service Cashier
Lowes Home Improvment
2024.11 - 2025.06
Youth Development Professional
Boys and Girls Club of Central Virginia
2023.04 - 2024.07
Substitute Teacher
Culpeper County Public Schools
2022.11 - 2023.02
Head Housekeeper
Holladay House Bed and Breakfast
2020.09 - 2021.06
Farm Hand
Sharondale Organic Mushroom Farm
2019.05 - 2020.02
Customer Service Representative
Plow and Hearth
2018.11 - 2019.03
Biology
Piedmont Virginia Community College
High School Diploma -
Madison County High School