Aliyah Hall
Bristol
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Advanced Call Center Technologies LLC
Johnson City
05.2023 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations in a high-volume call center environment.
- Coordinated staffing schedules, optimizing coverage to meet call center demands.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Implemented process improvements, streamlining workflows to reduce response times.
- Monitored performance metrics to identify areas for improvement.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Identified improvement areas, developing strategies that enhanced operational efficiency.
- Conducted regular team meetings to communicate updates and goals.
- Trained new team members on company policies and procedures.
- Collaborated with management to develop training materials and resources.
- Prepared reports on operational performance metrics and presented them to management team.
- Ensured compliance with all safety regulations in the workplace.
Food Service Worker/Customer Service Cashier/Team Trainer
Taco Bell
Abingdon
06.2020 - 06.2023
- Trained new staff on food preparation techniques and service protocols.
- Collaborated with team members to ensure smooth operations during peak hours.
- Operated cash register to process cash, check, and credit card transactions.
- Served meals to customers in a friendly and courteous manner.
- Maintained professional demeanor during interactions with customers and co-workers.
- Prepared and served food items according to company standards.
- Assisted in the preparation of food items according to recipes and instructions.
- Set up, restocked and cleaned dining areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Monitored inventory levels and restocked supplies as needed.
- Operated kitchen equipment and tools safely and efficiently.
- Operated dishwashing machines safely and efficiently.
- Performed variety of duties related to food service.
- Prepared beverages such as coffee, tea, soda.
Customer Service Cashier
Abingdon Cinemall
Abingdon
09.2019 - 02.2020
- Handled cash, credit, and gift card payments accurately.
- Processed customer transactions at box office, ensuring accuracy and speed.
- Assisted customers with ticket selection and showtime inquiries.
- Collaborated with team members to streamline workflow during peak hours, enhancing customer service.
- Answered incoming customer calls about product availability and store locations, providing timely assistance.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Completed tasks that improve the store presence and functions (cleaning: windows, counters, machinery, floors, bathrooms, dishes)
Education
Patrick Henry High School
Glade Spring, VASkills
- Operational efficiency
- Process improvement
- Performance monitoring
- Customer inquiry resolution
- Training development
- Team collaboration
- Leadership skills
- Employee development
- Excellent communication
Timeline
Operations Supervisor
Advanced Call Center Technologies LLC
05.2023 - Current
Food Service Worker/Customer Service Cashier/Team Trainer
Taco Bell
06.2020 - 06.2023
Customer Service Cashier
Abingdon Cinemall
09.2019 - 02.2020
Patrick Henry High School