Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Price

Richmond

Summary

Retail Associate Background:Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

Cheerleading Coach Background :

Professional in athletic coaching with strong commitment to fostering team spirit and achieving results. Skillful in choreography, training, and performance preparation, ensuring athletes reach their full potential. Reliable and adaptable, with proven ability to work collaboratively and respond effectively to changing needs. Known for leadership, motivational skills, and focus on excellence in both practice and competition.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

VCU Health
05.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Check In patients for Same Day Procedures , Verify information and Run RTE on insurance

Front End Coordinator

Womens Cancer and Wellness Institute
05.2022 - 05.2024
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted customers, answered general questions and directed to appropriate locations.

Lead Store Associate

FedEx Office
05.2021 - 08.2022
  • Assisted in developing and implementing different workflows and communication processes.
  • Answered customer questions and provided store information.
  • Arranged and stocked new merchandise following placement directions.
  • Supported management team to facilitate task completion and meet performance goals.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assembled finished product for shipment by packing, crating, loading and securing items.

Customer Service Representative

Maximus
03.2020 - 09.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
  • Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.

Recovery Associate

JCPenney
07.2018 - 02.2019
  • Arranged and stocked new merchandise following placement directions.
  • Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
  • Returned items to correct location on sales floor following established display requirements for appearance.
  • Kept gear and equipment in good working order to effectively support takeoff and landing operations.
  • Listened to customer concerns and resolved or requested help from other employees.
  • Assisted other teammates with additional duties.
  • Stocked items by aligning at front of shelf for visibility.
  • Organized merchandise overstock on stockroom shelving.
  • Folded and hung clothing and accessories.
  • Welcomed customers warmly and offered assistance in finding items.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Associate of Arts - Cosmetology Education

Virginia College
2017

High School Diploma -

Charles City High School
06.2016

Skills

  • Opening and Closing Procedures
  • Shift Checklists
  • Performance Management
  • Customer Service
  • Appointment Scheduling
  • Merchandising and Display
  • Strong Communication and Interpersonal Skills
  • Item Ticketing and Pricing
  • Returns and Exchanges
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Patient check-in
  • Multitasking and organization
  • Registration and admissions
  • Money handling
  • Friendly and outgoing
  • Appointment reminders
  • Attention to detail
  • Caring and empathetic
  • Calm and effective under pressure
  • Punctual and hardworking

Timeline

Patient Access Representative

VCU Health
05.2024 - Current

Front End Coordinator

Womens Cancer and Wellness Institute
05.2022 - 05.2024

Lead Store Associate

FedEx Office
05.2021 - 08.2022

Customer Service Representative

Maximus
03.2020 - 09.2020

Recovery Associate

JCPenney
07.2018 - 02.2019

High School Diploma -

Charles City High School

Associate of Arts - Cosmetology Education

Virginia College

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Aliyah Price