Allan Cline
Cobbs Creek
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
22
22
years of professional experience
Work History
Health Care Advocate
Humana
04.2026 - Current
- Handle Inbound and outgoing calls for assisting members with billing, benefits and claims
- Delivered compassionate customer support, resolving issues and concerns effectively to enhance member satisfaction.
- Documented detailed notes in member accounts to maintain accuracy and clarity for future reference.
Assistant Store Manager
GPM Fas Mart
Cobbs Creek
08.2023 - 12.2024
- Oversee the daily functions of the store, ensuring that all operations run smoothly and efficiently
- Recruit, train, and develop store staff to ensure high levels of performance and customer service
- Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and implementing strategies to enhance the overall shopping experience
- Develop strategies to boost sales and achieve store targets, including promotional activities and up selling techniques
- Collaborate with the marketing team to execute promotional displays and seasonal setups
- Conducted training sessions to improve product knowledge and sales techniques, enhancing team effectiveness.
- Analyze sales data and performance metrics to identify trends and areas for improvement
- Prepare financial reports and forecasts, ensuring that the store operates within budgetary constraints
- This includes managing staff schedules, monitoring inventory levels, and ensuring adherence to company policies and procedures
- Team Leadership: Foster a positive team culture by motivating and inspiring staff to achieve their best
Assistant Manager
7-Eleven Corporation
Hudgins
09.2021 - 08.2023
- Recruited, trained, and supervised employees, facilitating ongoing training and support to enhance team effectiveness
- Managed and updated point-of-sale materials, promotions, and merchandising strategies to drive sales in high-volume retail environment
- Increased sales through effective merchandising strategies and targeted promotions.
- Supported store manager in daily operations of retail store, ensuring smooth workflow and customer satisfaction
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Demonstrate accurate cash-handling and reconciliation skills prepare deposits and manage change orders
- Assess inventory for sufficiency (to include freshness and/or quality control of all coded products) and proper pricing
Sales Merchandiser
Virginia Lottery
Hampton
01.2017 - 08.2021
- Substitute sales representative duties to include running routes, picking up tickets, obtaining end of game sign-offs and picking up last top prize games, inventory management, distributing gift cards and providing outstanding customer service to retailers and other sales representatives
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Engaged with retailers to introduce and discuss new games, fostering product awareness and interest.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Developed and distributed playbooks for sales representatives to enhance product knowledge.
- Perform monthly sales reviews with retailers
- Conducted regular maintenance and restocking of vending machines to ensure product availability.
- Supported field representatives by assisting with various tasks, ensuring seamless operations in the field.
- Removed and installed new sales ICD mats to maintain presentation standards.
- Performed regular updates to the point of sale system to ensure accurate transaction processing.
Senior Sales Associate
7-Eleven Corporation
05.2004 - 12.2016
- Developed strong relationships with customers to enhance their shopping experience
- Processed customer transactions efficiently using electronic point-of-sale system
- Demonstrated accurate cash-handling and reconciliation skills to ensure financial integrity
- Manage and update point-of-sale materials, promotions, marketing materials
- Ordered products from various vendors to maintain optimal inventory levels
Education
High School Diploma -
Kecoughtan High
Hampton, Va06-1999
Skills
- Patient advocacy
- Patient communication
- Crisis intervention
- Advocacy techniques
- Case documentation
- Resource management
- Health care systems
- Stakeholder engagement
- Collaborative care
- Problem-solving
- Time management
Timeline
Health Care Advocate
Humana
04.2026 - Current
Assistant Store Manager
GPM Fas Mart
08.2023 - 12.2024
Assistant Manager
7-Eleven Corporation
09.2021 - 08.2023
Sales Merchandiser
Virginia Lottery
01.2017 - 08.2021
Senior Sales Associate
7-Eleven Corporation
05.2004 - 12.2016
High School Diploma -
Kecoughtan High