Allana Randolph
Manassas
Summary
Dedicated professional with strong customer service and multitasking skills. Committed to enhancing guest experiences and fostering team collaboration in a fast-paced restaurant environment.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
California Pizza Kitchen
Fairfax, VA
03.2023 - 03.2026
- Greeted guests warmly, ensuring a positive first impression and comfortable dining experience.
- Managed reservations effectively to optimize seating arrangements during peak hours.
- Coordinated with kitchen and waitstaff to facilitate smooth service flow and guest satisfaction.
- Assisted in training new hostesses on company policies and customer service standards.
- Monitored dining area for cleanliness and guest needs, enhancing overall restaurant ambiance.
Server
California Pizza Kitchen
Fairfax, VA
03.2023 - 03.2026
- Delivered exceptional customer service, enhancing dining experiences through attentive interactions.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order delivery and presentation standards.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
Team Member
Playa Bowls
Morgantown, WV
10.2025 - 12.2025
- Delivered exceptional customer service by efficiently preparing and serving menu items.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Assisted in training new team members on food preparation techniques and customer interaction protocols.
- Resolved customer inquiries and complaints promptly, improving overall guest satisfaction ratings.
- Implemented inventory management practices to reduce waste and optimize ingredient usage.
Intern
Northern Virginia Church of Christ
Fairfax, VA
05.2025 - 08.2025
- Assisted in organizing community outreach events to enhance member engagement.
- Supported administrative tasks, ensuring accurate record-keeping and document management.
- Collaborated with team members to develop and execute youth programs promoting spiritual growth.
- Facilitated communication between church leadership and congregation, addressing inquiries promptly.
Camp Counselor
Camp Hope for Kids
Schwenksville, PA
06.2022 - 06.2025
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented recreational programs that promoted teamwork and personal growth.
- Facilitated conflict resolution among campers, fostering a positive environment.
- Trained new counselors on best practices for camper interaction and safety protocols.
Child Caregiver
Cara Ugolini, Megan Kust, Tracy Maddy, Courtney Fisk
Fairfax, VA
09.2022 - 02.2025
- Developed and implemented engaging educational activities to enhance child development.
- Provided a safe and nurturing environment for children, ensuring well-being and comfort.
- Fostered positive relationships with children, promoting social skills and emotional growth.
- Collaborated with parents to communicate progress and address any concerns effectively.
- Supervised daily routines, maintaining structure and consistency for children's activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Communication Studies
West Virginia University
Morgantown, WV05.2028
Bachelor of Science - Sports Management
West Virginia University
Morgantown, WV05.2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Complex Problem-solving
- Judgment and decision making
- Teamwork and collaboration
- Quick learner
- Team collaboration
- Multitasking and organization
Certification
CPR certified
Advanced Child care certification
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Team Member
Playa Bowls
10.2025 - 12.2025
Intern
Northern Virginia Church of Christ
05.2025 - 08.2025
Restaurant Hostess
California Pizza Kitchen
03.2023 - 03.2026
Server
California Pizza Kitchen
03.2023 - 03.2026
Child Caregiver
Cara Ugolini, Megan Kust, Tracy Maddy, Courtney Fisk
09.2022 - 02.2025
Camp Counselor
Camp Hope for Kids
06.2022 - 06.2025
Communication Studies
West Virginia University
Bachelor of Science - Sports Management
West Virginia University