Allen Dalton
Bassett
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Professional communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with ability to identify potential risks and develop solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aircraft Maintenance Technician
United States Air Force, USAF
07.2019 - 07.2025
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Removed components such as landing gear, engines, and flight control.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
- Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
Sales Associate
Lowes Home Improvment
05.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Fire Extinguisher Technician
Commercial Fyr-Fyters
10.2017 - 08.2018
- Participated in continuous professional development opportunities such as workshops, seminars, or conferences to stay current within the field of fire protection technology advancements.
- Completed detailed reports for accurate recordkeeping and compliance with local regulations.
- Reduced response time to customer inquiries through effective communication and scheduling practices.
- Assisted in the development of training materials for new technicians, ensuring a comprehensive understanding of industry best practices.
- Efficiently resolved customer concerns regarding their fire protection systems, fostering trust in our services and expertise.
- Developed strong relationships with suppliers, allowing for better pricing options and increased profit margins for the company.
- Collaborated with other departments within the company to ensure seamless coordination on projects, optimizing overall efficiency and success rates.
Education
Associate of Applied Science - Science
Community College of The Air Force
Montgomery, ALSkills
- Building relationships
- Client service
- Client account management
- Upselling strategies
- Negotiation tactics
- Cross-selling techniques
- Lead prospecting
- Team training and development
- Continuing education
- Client relationship management
- Appointment scheduling
- Financial planning
- Performance tracking
Accomplishments
- Supervised team of 10 staff members.
- Maintenance Support Professional of the Quarter (July-Sept 2023)
- Coined by the Commander of squadron three separate times for "Outstanding Maintenance Practices and Knowledge"
Certification
1. Life Insurance Producer License
2. Meta Front End Development Certificate
3. CPR Certified
Awards
Maintenance Support Professional of the Quarter Group Level (1,500 employees)
Coined by Squadron Commander for performing the rewire of a main landing gear while on deployment with limited supplies
Coined by 8th Air Force Commander for fixing critical air craft issue that directly led to success of the mission
Timeline
Aircraft Maintenance Technician
United States Air Force, USAF
07.2019 - 07.2025
Sales Associate
Lowes Home Improvment
05.2018 - 03.2019
Fire Extinguisher Technician
Commercial Fyr-Fyters
10.2017 - 08.2018
Associate of Applied Science - Science
Community College of The Air Force
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