Allie Hoff
North Prince George
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Darden Restaurants-Longhorn
07.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Burgess Inspections
03.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Operations Management Specialist
UPS
10.2015 - 10.2021
- Improved operational efficiency by streamlining processes and implementing best practices in operations management.
- Ensured compliance with industry standards and regulatory requirements through diligent monitoring of policies, procedures, and documentation.
- Optimized workforce utilization by developing efficient staffing models based on workload analysis and capacity planning techniques.
- Managed cross-functional teams to ensure seamless communication and collaboration among departments for smooth project execution.
- Developed and executed strategic plans for organizational growth, resulting in increased productivity and revenue.
- Facilitated effective communication between departments that led to better collaboration during critical projects or tasks.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Statefarm Insurance
09.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Prince George High School
Prince George, VA06-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Critical thinking
- Data entry
- Conflict resolution
- Payment processing
- Client relations
- Scheduling coordination
- Strategic planning
Timeline
Server/Bartender
Darden Restaurants-Longhorn
07.2022 - 12.2024
Customer Service Representative
Burgess Inspections
03.2021 - 09.2022
Customer Service Representative
Statefarm Insurance
09.2020 - 02.2021
Operations Management Specialist
UPS
10.2015 - 10.2021
High School Diploma -
Prince George High School
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