Allison Bragg
Virginia Beach
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. With plenty of sales experience.
Overview
4
4
years of professional experience
Work History
Server
Breakfast Bar
Virginia Beach
05.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining area and serving stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed orders accurately using point-of-sale system.
- Trained new servers on company policies and service standards.
- Handled guest inquiries and resolved complaints efficiently.
- Supported inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Game Master
Breakout Games
Virginia Beach
04.2023 - 04.2025
- Engaged participants in immersive escape room experiences.
- Guided teams through puzzles and challenges to enhance enjoyment.
- Maintained game integrity by monitoring player behavior and adherence to rules.
- Prepared rooms by setting up props, puzzles, and technology before events.
- Provided real-time hints to players for puzzle resolution during gameplay.
- Assisted in training new Game Masters on procedures and customer service standards.
- Educated guests on company, game, and safety rules.
- Monitored players' activity to ensure compliance with game rules and regulations.
Michaels cashier
Michaels Arts and Crafts
Virginia Beach
10.2022 - 01.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating arts and crafts products throughout the store.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed inventory by restocking shelves with merchandise regularly.
- Promoted loyalty programs to customers during checkout interactions.
- Followed company policies for cash handling and security procedures diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Green Run Collegiate
Virginia Beach, VASkills
- Customer service
- Order processing
- Table management
- Food safety compliance
- Problem solving
- Communication skills
- Hospitality service expertise
- Item promotion
- POS operation
- High volume dining
- Menu design
- Supply restocking
- Task prioritization
- Menu memorization
- Point of sale (POS) system operations
- Team member support
- Upselling techniques
- Guest seating
- Multitasking and organization
- Liquor, wine, and food service
- Sales expertise
- Take-out service
- Cleanliness standards
- Strong work ethic
- Suggestive selling
- Guest engagement
- Customer feedback management
- Inventory management
References
References available upon request.
Timeline
Server
Breakfast Bar
05.2025 - Current
Game Master
Breakout Games
04.2023 - 04.2025
Michaels cashier
Michaels Arts and Crafts
10.2022 - 01.2023
Green Run Collegiate