Allison Huffman
Luray
Summary
Highly accomplished and results-driven automotive service professional with extensive experience in customer service, operational efficiency, and team leadership. Successfully transitioned from a dedicated Service Advisor role to a Service Manager position, demonstrating strong capabilities in both frontline service delivery and strategic departmental oversight. I'm deeply dedicated to supporting those around me and ensuring project success, often going above and beyond to meet the needs of the team or client.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Steven Kia
09.2024 - Current
- Oversee all aspects of service department operations, ensuring high levels of customer satisfaction and efficiency.
- Lead and mentor a team of service advisors and technicians, fostering a collaborative and high-performance environment.
- Implement strategies to optimize service revenue, control costs, and achieve departmental goals.
- Manage customer concerns and resolutions, maintaining positive relationships and upholding brand reputation.
- Ensure compliance with dealership policies, manufacturer standards, and safety regulations.
Assistant Service Manager
Steven Toyota
10.2015 - 09.2024
- Provided exceptional customer service, accurately diagnosing vehicle issues and recommending necessary maintenance and repairs.
- Maintained strong customer relationships, resulting in high retention rates and positive feedback.
- Effectively communicated technical information to customers in an understandable manner.
- Managed service appointments, organized workflow, and ensured timely vehicle delivery.
- Processed repair orders, managed billing, and handled payment collection.
- Consistently achieved and exceeded sales targets for services and parts.
Education
High School Diploma -
Luray High School
Luray06-2013
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Trustworthy and honest
Certification
Service Elite for Kia
Languages
English
Timeline
Service Manager
Steven Kia
09.2024 - Current
Assistant Service Manager
Steven Toyota
10.2015 - 09.2024
High School Diploma -
Luray High School
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