Allison Jones
Lynchburg
Summary
Detail-oriented, flexible, hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Bon Secours Mercy Health
Lynchburg
03.2025 - Current
- Input patient demographic data into the electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
Front Office Assistant
MedExpress Urgent Care
Lynchburg
05.2024 - 03.2025
- Input patient demographic data into the electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
Registration Coordinator
OrthoVirginia
Lynchburg
03.2023 - 05.2024
- Ensured compliance with HIPAA regulations during the scheduling process.
- Verified patient information prior to appointment scheduling or treatment administration.
- Resolved customer service issues related to appointment scheduling or billing inquiries.
- Coordinated referrals to appropriate specialists when necessary.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Service Rep
Gastronenterology Associates
Lynchburg
11.2022 - 03.2023
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Input patient demographic data into the electronic health record system.
Education
Certified Professional Coder - Medical Coding
AAPC
Online06-2025
High School Diploma -
Jefferson Forest High School
Forest, VA05-2021
Some College (No Degree) - Fundamentals of Medicine
CVCC
Lynchburg, VASkills
- Medical coding
- Electronic health records
- HIPAA compliance
- Insurance verification
- Patient scheduling
- Customer service
- Data entry
Certification
- Certified Professional Coder
References
References available upon request.
Timeline
Patient Service Representative
Bon Secours Mercy Health
03.2025 - Current
Front Office Assistant
MedExpress Urgent Care
05.2024 - 03.2025
Registration Coordinator
OrthoVirginia
03.2023 - 05.2024
Patient Service Rep
Gastronenterology Associates
11.2022 - 03.2023
Certified Professional Coder - Medical Coding
AAPC
High School Diploma -
Jefferson Forest High School
Some College (No Degree) - Fundamentals of Medicine
CVCC