Allison Jones
Lynchburg
Summary
Detail-oriented, flexible, hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Bon Secours Mercy Health
Lynchburg
03.2025 - Current
- Input patient demographic data into the electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
Front Office Assistant
MedExpress Urgent Care
Lynchburg
05.2024 - 03.2025
- Input patient demographic data into the electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
Registration Coordinator
OrthoVirginia
Lynchburg
03.2023 - 05.2024
- Ensured compliance with HIPAA regulations during the scheduling process.
- Verified patient information prior to appointment scheduling or treatment administration.
- Resolved customer service issues related to appointment scheduling or billing inquiries.
- Coordinated referrals to appropriate specialists when necessary.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Service Rep
Gastronenterology Associates
Lynchburg
11.2022 - 03.2023
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Input patient demographic data into the electronic health record system.
Education
Certified Professional Coder - Medical Coding
AAPC
Online06-2025
High School Diploma -
Jefferson Forest High School
Forest, VA05-2021
Some College (No Degree) - Fundamentals of Medicine
CVCC
Lynchburg, VASkills
- Medical coding
- Electronic health records
- HIPAA compliance
- Insurance verification
- Patient scheduling
- Customer service
- Data entry
Certification
- Certified Professional Coder
References
References available upon request.
Timeline
Patient Service Representative
Bon Secours Mercy Health
03.2025 - Current
Front Office Assistant
MedExpress Urgent Care
05.2024 - 03.2025
Registration Coordinator
OrthoVirginia
03.2023 - 05.2024
Patient Service Rep
Gastronenterology Associates
11.2022 - 03.2023
Certified Professional Coder - Medical Coding
AAPC
High School Diploma -
Jefferson Forest High School
Some College (No Degree) - Fundamentals of Medicine
CVCC
Similar Profiles
Lynice MurrayLynice Murray
Spec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy HealthSpec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy Health
Natasha MitchellNatasha Mitchell
Unit Secretary/Monitor Tech at Bon Secours Mercy HealthUnit Secretary/Monitor Tech at Bon Secours Mercy Health
Kaley PerryKaley Perry
Experience of Care Program Coordinator at Bon Secours Mercy HealthExperience of Care Program Coordinator at Bon Secours Mercy Health
Christina FairleyChristina Fairley
Phlebotomist at Bon Secours Mercy HealthPhlebotomist at Bon Secours Mercy Health
Jarren HeitterJarren Heitter
Registered Behavior Technician at Autism Center of Illinois-Sauk ValleyRegistered Behavior Technician at Autism Center of Illinois-Sauk Valley