Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Allison Wray

Alexandria

Summary

Dynamic Store Manager at Nalls Produce with a proven track record in enhancing customer satisfaction and team performance. Skilled in training and mentoring staff, I successfully improved store layout for better visibility, leading to increased sales. Adept in cash handling and customer relations, I foster strong relationships that drive repeat business.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Nalls Produce
08.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised guests at front counter, answering questions regarding products.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Dog Sitter

Self-employeed
01.2017 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Prepared food and water following instructions from pet owners.

Shift Lead

Nalls Produce
08.2020 - 08.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Cashier

Nalls Produce
08.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Manual Laborer

Self-employeed
08.2014 - 08.2016
  • Completed physically demanding tasks efficiently while maintaining high levels of energy throughout the workday.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Achieved accurate results by paying close attention to detail when performing various manual labor tasks.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Increased overall job satisfaction with strong communication skills among team members and supervisors.

Education

No Degree - Interdisciplinary Studies

Liberty University
Lynchburg, VA

Hayfield Secondary School
Alexandria, VA
06.2014

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Customer service management
  • Friendly and positive
  • Team motivation
  • POS systems
  • Employee training
  • Store displays
  • Leadership development
  • Accurate cash handling
  • Relationship building and management
  • Performance reviews
  • Flexible schedule
  • Sales promotions
  • Leading staff meetings
  • Delegating work
  • Special events
  • Marketing and promotions

Accomplishments

  • Climbed the mountain from part time employee to manager in less than three years
  • Photography recognition through Fairfax County June of ‘14
  • Graduated with Governors’ Honors June of ‘14

Certification

  • WhizBang! Retail Sales Academy
  • WhizBang! Retail Mastery System
  • Management Essentials

Timeline

Store Manager

Nalls Produce
08.2022 - Current

Shift Lead

Nalls Produce
08.2020 - 08.2022

Cashier

Nalls Produce
08.2019 - 08.2020

Dog Sitter

Self-employeed
01.2017 - Current

Manual Laborer

Self-employeed
08.2014 - 08.2016

No Degree - Interdisciplinary Studies

Liberty University

Hayfield Secondary School

Similar Profiles

CREATE PROFILE
Allison Wray