Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Timeline
Generic

ALMA ROJAS-ROBLES

Henrico,VA

Summary

Bilingual and compassionate administrative professional with a background in customer service and healthcare training, seeking an Office Coordinator Assistant position at Bon Secours. Known for reliable support and adaptability in dynamic environments. I bring strong communication skills, fostering effective team collaboration and a patient-first mindset to ensure efficient registration and support hospital operations. Eager to contribute to a team committed to quality care and service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service & Administrative Specialist

Ibrow Designer
09.2021 - Current
  • Manage daily client appointments to improve scheduling efficiency and enhance customer satisfaction.
  • Maintain detailed records of services and payments to ensure accuracy and compliance.
  • Deliver one-on-one care and service to 20+ clients daily, demonstrating empathy and professionalism.
  • Handle POS transactions, appointment systems, and confidential client details with discretion.
  • Built long-term client relationships through trust, communication, and consistent service.

Warehouse Associate

Amazon.com Fulfillment Center
01.2024 - 01.2025
  • Operated forklifts and pallet jacks to efficiently transport goods within the warehouse.
  • Processed incoming shipments, verifying quantities and condition of products received.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to optimize workflow and improve order fulfillment times.
  • Consistently lifted materials weighing as much as 50 pounds.

Education

Associate Degree - Business Administration

Blue Ridge Community College
Weyers Cave, VA
12.2024

Skills

  • Appointment Scheduling & Calender Management
  • Customer Service and Conflict Resolution
  • Cash Handling & Daily Reconciliation
  • Multi-line Phone & services Inquiry handling
  • Microsoft Office (Word, Excel, Outlook)
  • Medical Terminology
  • HIPAA compliance
  • Verbal communication
  • Staff Prioritization and Workflow Coordination
  • Data Entry and Verification

Certification

Certified Nursing Assistant (CNA)

ADDITIONAL INFORMATION

English
Spanish

Timeline

Warehouse Associate

Amazon.com Fulfillment Center
01.2024 - 01.2025

Client Service & Administrative Specialist

Ibrow Designer
09.2021 - Current

Associate Degree - Business Administration

Blue Ridge Community College

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ALMA ROJAS-ROBLES