Al Mughira Khurram
Falls Church
Summary
Results-driven Retail Shift Lead with over five years of combined experience in customer service management, high-volume sales, and team support. Recognized as a reliable Manager on Duty with a proven ability to exceed individual sales targets while coaching peers to do the same. Eager to step into the Experience Supervisor role to leverage my hands-on operational knowledge and academic foundation in management to drive store metrics, mentor associates, and elevate the overall customer experience.
Overview
5
5
years of professional experience
Work History
Retail Shift Lead/Sales Advisor
Best Buy Stores, L.P.
Springfield
10.2024 - Current
- Leadership & Operations: Serve as Manager on Duty, overseeing daily store operations, coordinating floor coverage, and ensuring a seamless, high-quality customer experience during peak volume periods.
- Sales & Performance Tracking: Consistently achieve and exceed individual sales goals, maximizing attachment rates, warranties, and memberships. Monitor and analyze key performance metrics (such as sales and basket size) to implement effective strategies that improve overall results.
- Team Development: Lead, coach, and support a team of associates to meet targets, improve efficiency, and maintain high standards. Train and mentor new hires on sales techniques, product knowledge, and company procedures.
- Customer Resolution: Handle escalated customer concerns with professionalism, driving effective conflict resolution and increasing overall customer satisfaction.
- Merchandising & Compliance: Support inventory management and product availability to ensure a well-presented, fully stocked sales floor. Ensure strict compliance with company policies, safety procedures, and loss prevention standards.
Customer Service Manager
Al Maqsoodah Transport LLC
Dubai
04.2021 - 08.2024
- Operations Management: Led daily customer service operations for a high-volume logistics business, ensuring the timely resolution of inquiries related to shipments, scheduling, and service disruptions.
- Team Leadership: Managed, trained, and supervised a team of customer service representatives, improving response times and service quality through continuous coaching and performance monitoring.
- Issue Escalation: Acted as the primary escalation point for complex customer issues, successfully resolving delayed deliveries, lost shipments, and billing discrepancies.
- Process Improvement & CRM: Utilized CRM systems to track customer interactions, maintain accurate records, and analyze data trends for continuous service improvements, all while ensuring compliance with transportation regulations and service-level agreements.
Education
High School Diploma -
Al Resalah International School of Science
Sharjah06-2021
Associate of Science - Managment
Northern Virginia Community College
Annandale, VA03-2026
Skills
- Customer service
- Team leadership
- Conflict resolution
- Sales strategies
- Performance tracking
- Process improvement
- Microsoft Office
- Opening and closing duties
- Customer relations
- Merchandise display
- Customer engagement
- Sales floor supervision
- Employee motivation
- Returns and exchanges
Languages
English
Professional
Urdu
Native/ Bilingual
Arabic
Limited
Timeline
Retail Shift Lead/Sales Advisor
Best Buy Stores, L.P.
10.2024 - Current
Customer Service Manager
Al Maqsoodah Transport LLC
04.2021 - 08.2024
High School Diploma -
Al Resalah International School of Science
Associate of Science - Managment
Northern Virginia Community College