Alneesa Olmo
Richmond
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive customer experiences. Excel in communication, problem-solving, and time management, leveraging these soft skills to successfully navigate complex projects and collaborate effectively with teams.
Overview
17
17
years of professional experience
Work History
Senior Monitoring Specialist
SimpliSafe
Richmond
05.2024 - Current
- Authored precise documentation to align with operational objectives.
- Maintained high performance metrics throughout tenure.
- Assisted individuals to enhance team effectiveness.
- Provided customer service and resolved issues proactively.
- Live Guard Upscaled Trained since October 21st, 2024
Self Employed
Freelance
Henrico
07.2023 - 04.2024
- Executed daily responsibilities with precision and efficiency to ensure operational effectiveness.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Promoted artwork through online platforms such as Etsy or Instagram.
- Drafted sketches for prospective projects to present to clients.
- Designed posters for special events using Adobe Photoshop and Illustrator.
- Developed logos for businesses based on customer specifications.
Concierge
Discovery Senior Living
Henrico
10.2021 - 06.2023
- Ensured prompt responses to incoming calls, emails, and voicemails.
- Responded to resident alarms during emergencies to guarantee safety.
- Recorded daily meals and activities of residents for accurate documentation.
- Filled maintenance work order forms to efficiently address resident needs.
- Resolved customer complaints effectively, striving for satisfactory outcomes.
- Maintained professional front desk presence by adhering to dress code standards.
- Monitored inventory levels of supplies, including brochures and maps, for operations.
- Conducted regular inspections of lobby areas to uphold cleanliness standards.
Front Office Manager
Miracle Ear
Bellevue
01.2020 - 12.2020
- Receive patients and visitors.
- Coordinate scheduling of appointments for patient and consultant via online channels and telephone communication.
- Organize files and paperwork daily for patient and consultant
- Order office and medical supplies.
- Ensure patient files reflect accurate and up-to-date details
- Check insurance coverage for patients.
- Generating reports.
- Ensure organization and tidiness of front office space
- Schedule meetings with vendors and staff members
- 80-100 WPM.
Lobby Receptionist
G4S Solutions USA
Sandston
07.2019 - 12.2019
- Greeted visitors and employees to create a welcoming environment.
- Checked in vendors, employees, and visitors entering Main Lobby.
- Responded to emails promptly to ensure effective communication.
- Sorted important documentation for filing purposes.
- Typed reports as required to maintain accurate records.
Prestige Beauty Advisor
Ulta Beauty
Richmond
08.2018 - 07.2019
- Greeted customers to ensure satisfaction with shopping experiences.
- Answered phone calls to deliver effective customer support.
- Applied makeup while performing color matching for clients.
- Maximized sales through effective upselling of diverse product brands
- Researched current trends and techniques for sharing insights with staff and customers
Security Supervisor
Allied Universal
Monmouth Junction
04.2013 - 10.2017
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- File and distribute documentation to their appropriate channels.
- Receive guests and direct to respective locations.
- Transfer calls throughout the facility.
- Arrange transportation services for employees and guests.
- Managed site environment to guarantee safety for employees and products on premises.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Monitored the security surveillance system for suspicious activities.
- Ensured compliance with all applicable laws pertaining to security operations.
- Inspected personnel bags upon entering and exiting the premises.
- Enforced access control rules by monitoring entry points with CCTV systems.
- Kept records of all authorized personnel entering the premises.
- Performed regular patrols within the building to ensure safety protocols were followed.
- Maintained confidentiality of sensitive data and documents.
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
- Monitored security cameras to identify any suspicious activity.
- Provided support to other departments when needed for various tasks.
- Answered incoming calls in a professional manner, transferred calls or took messages as appropriate.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
Assistant Security Supervisor
Securitas
Edison
06.2012 - 02.2013
- Complete reports based on recorded observations.
- Maintained satisfactory building environment through vigilant surveillance monitoring.
- Patrolled premises to ensure property safety and security.
- Monitored surveillance cameras and responded to suspicious activity.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Provided guidance and support to junior members of the security team.
- Created detailed incident reports following any breach in security protocol.
- Maintained accurate records of all personnel working in the security department, including timesheets, disciplinary actions, training sessions.
- Trained new security personnel on company policies, procedures, and safety protocols.
Customer Service
Toys R Us
Township of Deptford
10.2010 - 01.2011
- Provide support and offer product knowledge in a friendly manner.
- Greeted guests and provided friendly customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Five Guys
Sicklerville
02.2008 - 08.2010
- Greet customers and provide a flawless experience.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assisted in the preparation of food items according to recipes and instructions.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Organized take-out orders for customers who requested them.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties as assigned by management.
- Replenished condiments at customer tables as needed.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Greeted customers upon arrival in the dining area.
- Operated dishwashing machines safely and efficiently.
- Utilized point-of-sale systems for taking orders from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Bachelor of Arts - Art Therapy, National Society of Leadership and Success
New Jersey City University
Jersey City, NJ01.2012
Skills
- Medical Receptionist
- Medical Office Experience
- Medical Scheduling (1 year)
- Medical billing (1 year)
- Transcriptions
- Customer Service (10 years)
- Medical Administrative Support
- Medical Records/Records Management
- Insurance Verification
- Event Planning
- Management
- Phone etiquette
- Office Management
- Administrative Experience (4 years)
- Multi-line Phone Systems (10 years)
- Data Entry
- HIPAA
- Time management
- Organizational Skills
- Clerical Experience (4 years)
- Computer Skills (15 years)
- Microsoft Office Suite (10 years)
- Microsoft Powerpoint
- Microsoft Outlook (5 years)
- Google Suite
- Computer skills (20 years)
- Typing (20 years)
- 10-Key Typing
- Leadership
- Supervising experience
- Front Desk (4 years)
- CCTV Monitoring (8 years)
- Surveillance (8 years)
- Security Supervisor (3 years)
- Security (8 years)
- Cash Register Systems
- Cash Handling (10 years)
- Organizational skills
- Makeup Application (5 years)
- Sales (3 years)
- Communication skills
- Office management
- Records management
- Quality control
- Documentation accuracy
- Risk assessment
- Effective communication
- Problem solving
- Operational efficiency
- Flexible and adaptable
- Fast learner
Additional Information - Skills And Interests
- Highly proficient in Microsoft Office Suite.
- Ability to type 90 to 100 words per minute.
- Familiar with phone systems and porting calls.
- Highly organized and able to multitask.
- Studied art throughout high school and through college career.
- Engaged in small arts and crafts group activities.
- Tech savvy
Professional Summary
New Jersey Unarmed Security License, VA DCJS Unarmed Security License, US for any employer
Affiliations
- Art Major
- Art Therapy Concentration
- National Society of Leadership and Success
- Studied Tech (Computer Systems)
- PC building
- PC gaming
Timeline
Senior Monitoring Specialist
SimpliSafe
05.2024 - Current
Self Employed
Freelance
07.2023 - 04.2024
Concierge
Discovery Senior Living
10.2021 - 06.2023
Front Office Manager
Miracle Ear
01.2020 - 12.2020
Lobby Receptionist
G4S Solutions USA
07.2019 - 12.2019
Prestige Beauty Advisor
Ulta Beauty
08.2018 - 07.2019
Security Supervisor
Allied Universal
04.2013 - 10.2017
Assistant Security Supervisor
Securitas
06.2012 - 02.2013
Customer Service
Toys R Us
10.2010 - 01.2011
Cashier
Five Guys
02.2008 - 08.2010
Bachelor of Arts - Art Therapy, National Society of Leadership and Success
New Jersey City University
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