Alondra Gotay
Stafford
Overview
3
3
years of professional experience
Work History
Client Support
Walmart
Stafford
04.2023 - Current
- Analyzed customer feedback to identify areas of improvement within the client support team.
- Adhered to all company policies and guidelines when providing client support services.
- Managed daily operations related to client support activities such as incident management, problem resolution.
Team Leader
Dunkin' Donuts
Stafford
07.2022 - 04.2023
- Trained new team members on company standards and procedures.
- Assisted in resolving customer complaints and enhancing satisfaction.
- Collaborated with management to implement promotional campaigns effectively.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Business
Germanna Community College
Locust Dale, VASkills
- Bilingual (English/Spanish)
- Team leadership
- Customer service and support
- Problem solving
- Client relationship management
- Strategic communication
- Adaptability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Support
Walmart
04.2023 - Current
Team Leader
Dunkin' Donuts
07.2022 - 04.2023
Business
Germanna Community College