Overview
Work History
Education
Skills
Languages
Timeline
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Alondra Gotay

Stafford

Overview

3
3
years of professional experience

Work History

Client Support

Walmart
Stafford
04.2023 - Current
  • Analyzed customer feedback to identify areas of improvement within the client support team.
  • Adhered to all company policies and guidelines when providing client support services.
  • Managed daily operations related to client support activities such as incident management, problem resolution.

Team Leader

Dunkin' Donuts
Stafford
07.2022 - 04.2023
  • Trained new team members on company standards and procedures.
  • Assisted in resolving customer complaints and enhancing satisfaction.
  • Collaborated with management to implement promotional campaigns effectively.
  • Maintained a positive work environment that promoted collaboration between team members.

Education

Business

Germanna Community College
Locust Dale, VA

Skills

  • Bilingual (English/Spanish)
  • Team leadership
  • Customer service and support
  • Problem solving
  • Client relationship management
  • Strategic communication
  • Adaptability

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Client Support

Walmart
04.2023 - Current

Team Leader

Dunkin' Donuts
07.2022 - 04.2023

Business

Germanna Community College

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Alondra Gotay