Alondra Gotay
Stafford
Summary
Proactive and detail oriented professional with experience in administrative support, office coordination, and records management. Skilled in handling sensitive and confidential information with discretion and accuracy while effectively prioritizing multiple responsibilities in fast paced environments. Recognized for strong organizational, communication, and problem solving abilities, with a commitment to professionalism and attention to detail.
Overview
3
3
years of professional experience
Work History
Intake Office Coordinator
Lisinski Law Firm
Alexandria
09.2025 - Current
- Coordinated office schedules and appointments for attorneys and clients.
- Gained experience handling sensitive information with discretion and confidentiality.
- Assisted clients with fingerprinting procedures and maintained compliance with organizational standards.
- Managed incoming calls and directed them to appropriate personnel.
- Maintained organized filing systems for legal documents and records.
- Prepared legal documents and correspondence for attorney review.
- Assisted in client intake process and maintained confidential information.
- Scheduled meetings and coordinated logistics for office events.
- Ordered office supplies and ensured adequate inventory levels were maintained.
- Supported the team by handling administrative tasks as needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Client Services Representative
Walmart
Stafford
03.2023 - 09.2025
- Resolved customer complaints to enhance service quality.
- Reviewed and addressed client concerns by researching details and communicating solutions clearly, improving client satisfaction.
- Cultivated effective verbal and written communication skills to enhance client interactions.
- Clarified policies and procedures for clients, ensuring understanding and compliance.
- Strengthened multitasking and time-management skills in a fast-paced environment.
Education
Associate of Science - Psychology
Germanna Community College
Locust Dale, VA05-2026
Bachelor of Science - Cognitive Psychology
George Mason University
Fairfax, VA06-2026
Skills
- Handling Sensitive and Confidential Information
- Information management
- Data organization
- Bilingual communication
- Task prioritization
- Conflict resolution
- Flexible and adaptable
- Fingerprinting
Timeline
Intake Office Coordinator
Lisinski Law Firm
09.2025 - Current
Client Services Representative
Walmart
03.2023 - 09.2025
Associate of Science - Psychology
Germanna Community College
Bachelor of Science - Cognitive Psychology
George Mason University