Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Alpha Conteh

Dumfries

Summary

Dedicated Lead Care Professional with strong skills in patient advocacy and emotional support. Committed to providing compassionate care and ensuring PPE compliance to enhance patient safety and satisfaction. Experienced healthcare provider with a proven track record in crisis intervention and effective communication. Skilled in collaborating with diverse teams to achieve optimal patient outcomes and enhance service quality in fast-paced environments. Results-driven professional known for delivering exceptional patient care through emotional support and advocacy. Proficient in healthcare documentation and PPE compliance, with a focus on fostering positive relationships and enhancing overall patient experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lead Care Professional

Incredicare
Woodbridge
09.2016 - 12.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Recognized by clients as the first choice of caregivers to provide service for their loved one.

Personal Care Assistant

Care Perfections Health Services
Manassas
07.2011 - 11.2012
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients at all times.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Running errands, took client to doctors appointments.

Certified Nursing Assistant

Birmingham Green
Manassas
03.2007 - 05.2010
  • Assisted patients with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and safety of patient environments throughout the facility.
  • Documented patient care activities and updates in electronic health records accurately.
  • Collaborated with healthcare team members to coordinate patient care plans effectively.
  • Provided emotional support and companionship to patients during recovery processes.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Accepted by female patients who required only female aides. I was the only male exception of certain patients.

Counselor

Wholistic Services
Washington
01.2004 - 06.2005
  • Facilitated individual and group counseling sessions for diverse client populations.
  • Assisted individuals with developmental disabilities with activities of daily living.
  • Collaborated with community resources to enhance client support services.
  • Educated clients on coping strategies and life skills development techniques.
  • Provided crisis intervention and conflict resolution for clients in distress.

Education

High School Diploma -

Parkddale High School
Lanham, MD
06-2004

Skills

  • Patient advocacy
  • Effective communication
  • Emotional support
  • Friendly, positive attitude
  • PPE use
  • PPE compliance
  • Crisis intervention
  • Healthcare documentation

Certification

CNA,HHA

Accomplishments

Employee of the month, Promotion of Lead Cre Professional

References

References available upon request.

Timeline

Lead Care Professional

Incredicare
09.2016 - 12.2025

Personal Care Assistant

Care Perfections Health Services
07.2011 - 11.2012

Certified Nursing Assistant

Birmingham Green
03.2007 - 05.2010

Counselor

Wholistic Services
01.2004 - 06.2005

High School Diploma -

Parkddale High School
Alpha Conteh