Alva Calloway
Forest
Summary
Dedicated shift leader with strong cash handling, inventory management, and problem resolution skills. Committed to enhancing customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Shift Leader
Hardee's
Forest
06.2025 - Current
- Maintained strict cash control procedures by verifying cash drawer and safe balances throughout the shift, ensuring accuracy.
- Resolved customer complaints promptly and professionally, while maintaining confidentiality and service standards.
- Resolved operational issues quickly to maintain workflow and service quality.
- Monitored team performance to ensure adherence to company standards, customer satisfaction, and provided constructive feedback to enhance service quality and productivity.
- Supported higher management in executing operational plans and implementing company initiatives to improve efficiency and service outcomes.
- Managed inventory levels by conducting regular audits and minimizing waste to improve cost-effectiveness.
Crew Member / Crew Trainer
Hardee's
08.2024 - 06.2025
- Assisted in food preparation by following safety and quality control procedures.
- Trained new employees on operational procedures, ensuring adherence to company standards.
- Collaborated with management to address training gaps and implement improvement strategies.
Education
High School Diploma -
Jefferson Forest High School
Forest, VA05-2025
Skills
- Customer service
- Cash handling
- Inventory management
- Team collaboration and leadership
- Employee training
- Problem resolution
Timeline
Shift Leader
Hardee's
06.2025 - Current
Crew Member / Crew Trainer
Hardee's
08.2024 - 06.2025
High School Diploma -
Jefferson Forest High School