Alvaro Orellana
Reston
Summary
Assisted healthcare teams in delivering quality patient care through effective communication and support. Aided in mental health services while pursuing a bachelor’s degree in counseling psychology. Commenced dental assistant certification coursework in May 2026 to enhance clinical skills and patient interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Coordinator I – Mental Health
AMFM Healthcare
2024.10 - 2026.01
- Supported 10+ high-acuity clients with mental health needs including paranoia and schizophrenia providing daily assistance redirection and crisis escalation.
- Developed and implemented 3 staff training programs to improve clinical care and crisis response.
- Administered medications to 20+ clients daily accurately documenting in BestNotes EMR.
- Conducted weekly medication audits and maintained precise logs to ensure compliance with safety protocols.
- Organized and maintained 50+ client charts and clinical records ensuring timely updates and accessibility.
- Ensured full compliance with HIPAA regulations safeguarding client privacy and confidential information.
Operational Support Analyst
Assurant
2023.06 - 2024.10
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Developed training materials and conducted sessions for new staff members.
- Managed resolution of 40–60+ incoming tickets daily while ensuring accurate documentation of technical issues in the system.
- Diagnosed and resolved 80% of incidents on first contact, ensuring efficient system performance.
- Oversaw creation and management of 300+ user accounts, ensuring robust access control and timely security updates.
Float Pool Secretary
Inova Fairfax Medical Campus
2017.01 - 2020.06
- Managed patient flow bed coordination and discharge procedures.
- Supported clinical teams with scheduling and administrative tasks.
- Organized patient charts and documentation using EPIC.
- Answered phone calls and messages for 5 physician medical facility, scheduling appointments, and handling patient inquiries.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Hooksett, NH2027-03
Bachelor of Science - Computer Information Systems
Full Sail University
Winter Park, FL11.2024
Skills
- Medication Support & Audits
- BestNotes & EPIC EMR Documentation
- Crisis Prevention & De-escalation
- Client Coordination & Support
- HIPAA Compliance
- Exceptional communication
- Cross-functional teamwork
- Remote Support & Ticketing Systems
- Communication & Problem Solving
Certification
- HIPAA Certification
- CPR / BLS Certification
Timeline
Client Coordinator I – Mental Health
AMFM Healthcare
2024.10 - 2026.01
Operational Support Analyst
Assurant
2023.06 - 2024.10
Float Pool Secretary
Inova Fairfax Medical Campus
2017.01 - 2020.06
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Bachelor of Science - Computer Information Systems
Full Sail University