Alyse Rodriguez Villatoro
Fredericksburg
Summary
Dynamic Customer Service Generalist with extensive experience at the Virginia Department of Motor Vehicles, adept in data entry and demonstrating empathy. Excelled in enhancing customer satisfaction and staying abreast of complex policies, significantly contributing to team strategies for improved service delivery. Skilled in complaint resolution and policy communication, embodying both hard and soft skills essential for high-stakes environments.
Overview
2
2
years of professional experience
Work History
Customer Service Generalist
Virginia Department of Motor Vehicles
02.2018 - 10.2019
- Handled various customers service transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications,administering vision, and processing vehicle registrations and titling, tax collection, and other DMV related services
- Studied and kept up to date on extensive policies and procedures
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Participated in regular team meetings, contributing insights for better serving customers'' needs and expectations.
Education
No Degree - Social Sciences
Northern Virginia Community College
Annandale, VASkills
- Call center experience
- Data entry proficiency
- Complaint handling
- Empathy display
Timeline
Customer Service Generalist
Virginia Department of Motor Vehicles
02.2018 - 10.2019
No Degree - Social Sciences
Northern Virginia Community College
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