ALYSHEA HALE
Nickelsville
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
12
12
years of professional experience
Work History
Office Manager
Martin Dentistry
Kingsport
04.2023 - Current
- Managed daily office operations and maintained organized records for patient files.
- Coordinated appointment scheduling to optimize patient flow and staff efficiency.
- Supervised all office staff and ensured exemplary customer service for patients.
- Submitted employees payroll including fixing time cards daily.
- Scheduling staff meetings monthly.
- Maintained inventory of office supplies monthly.
- Implemented office policies and procedures to enhance workflow and productivity.
- Communicated with insurance companies to verify patient coverage and benefits.
- Developed reports on office performance metrics for management review.
Front Office Coordinator
Associated Oral And Implant Surgeons
Kingsport
11.2021 - 02.2023
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Scheduled appointments for new patients and referring dentist offices.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Aided colleagues, managers and customers through regular communication and assistance.
Front Office Coordinator
Martin Dentistry
Kingsport
09.2019 - 10.2021
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collect patient and client documents and information upon referral.
Front Office Assistant
HMG
Kingsport
10.2019 - 08.2020
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Provided clerical support to several company employees by copying, faxing and filing documents
- Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team.
Production Worker
Eastman Chemical
Kingsport
09.2018 - 07.2019
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
- Organized work to meet demanding production goals with 100% success rate
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
Production Worker
Brock Group
Kingsport
03.2018 - 09.2018
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
- Graded and packaged several+ finished products every shift, transporting items for additional processing, storage or shipment off-site.
Customer Service Representative
TeleTech Holdings
Weber City
07.2017 - 04.2018
- Answered customer telephone calls promptly and in appropriate manner
- Determined customer needs by asking relevant questions and listening actively to their responses to make sure I resolved their problem correctly.
Crew Trainer
McDonald's
Gate City
02.2014 - 06.2017
- Maintained current knowledge of all team position requirements
- Set positive example for team members by providing high-quality, efficient service
- Mentored junior employees to improve performance, food safety and customer service
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Twin Springs High School
Nickelsville, VASkills
- Word processing
- Social perceptiveness
- Scheduling and calendar management
- Cash Handling
- Time management
- Scheduling
- Team building
- Communications
- Customer service
- Appointment Confirmation
- Team Management
- Staff Training
- Customer Inquiries
- Payroll administration
- Inventory management
- Customer relationship management
- Performance reporting
- Policy implementation
- Staff training
- Account reconciliation
- Billing
- Employee supervision
Timeline
Office Manager
Martin Dentistry
04.2023 - Current
Front Office Coordinator
Associated Oral And Implant Surgeons
11.2021 - 02.2023
Front Office Assistant
HMG
10.2019 - 08.2020
Front Office Coordinator
Martin Dentistry
09.2019 - 10.2021
Production Worker
Eastman Chemical
09.2018 - 07.2019
Production Worker
Brock Group
03.2018 - 09.2018
Customer Service Representative
TeleTech Holdings
07.2017 - 04.2018
Crew Trainer
McDonald's
02.2014 - 06.2017
High School Diploma -
Twin Springs High School