Summary
Overview
Work History
Education
Skills
Timeline
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Alysia Tillery

Virginia Beach

Summary

I’m a caring and committed aspiring mental health professional with a strong academic background in Human Services and Psychology. Through my education and hands-on experiences, I’ve supported individuals facing serious mental health challenges and developed a passion for helping people build independence and stability. I’m eager to grow in this field and contribute to the Hampton-Newport News Community Services Board’s mission by providing compassionate, community-based behavioral health support.

Overview

10
10
years of professional experience

Work History

Account Associate

State Farm
08.2017 - Current
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Managed a diverse portfolio of accounts, adapting strategies to meet unique client needs and objectives.
  • Implemented innovative account strategies, leading to increased revenue for both the company and clients.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.

Customer Service Representative

GEICO
05.2015 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Human Services

Old Dominion University
Norfolk, VA
05-2026

Associate of Science - Psychology

Germanna Community College
Fredericksburg, VA
05-2024

Skills

  • Client support and assistance
  • Effective customer communication
  • Problem-solving abilities
  • Multitasking Abilities
  • Interpersonal skills
  • Diversity and inclusion

Timeline

Account Associate

State Farm
08.2017 - Current

Customer Service Representative

GEICO
05.2015 - 02.2017

Bachelor of Science - Human Services

Old Dominion University

Associate of Science - Psychology

Germanna Community College

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Alysia Tillery