Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyss Calhoun

Suffolk

Summary

Experienced with identifying and resolving bottlenecks. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with teams to achieve and exceed targets.

Overview

11
11
years of professional experience

Work History

Sales Development Representative

D. Foster Consulting
06.2025 - Current
  • Achieved consistent appointments on cold calls.
  • Conducted thorough research on leads to create personalized engagement plans.
  • Collaborated with sales team to refine lead qualification processes, enhancing overall efficiency.
  • Utilized CRM tools to track interactions and manage pipeline effectively.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

RESOLUTION SPECIALIST

ZIM AMERICAN INTEGRATED SHIPPING
09.2023 - 02.2024
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Analyzed shipment discrepancies, implementing corrective measures to enhance operational accuracy.
  • Coordinated cross-departmental communication to streamline issue resolution processes.
  • Optimized workflow procedures, reducing turnaround time for issue resolution significantly.
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.

SENIOR DEDICATED SERVICE GROUP COORDINATOR

ZIM AMERICAN INTEGRATED SHIPPING
12.2022 - 09.2023
  • Coordinated interdepartmental communication to enhance operational efficiency and streamline project execution.
  • Developed and implemented process improvements, resulting in increased productivity across various teams.
  • Facilitated training sessions for new staff, fostering a collaborative learning environment and knowledge sharing.
  • Analyzed workflow processes to identify bottlenecks, proposing solutions that enhanced overall efficiency.
  • Collaborated with management to establish strategic goals, aligning team efforts with organizational objectives.
  • Managed billing of shipments for VIP clients in a timely, weekly fashion, and daily reports of shipments incoming.
  • Coordinated logistics for meetings or conferences involving multiple participants from different locations, ensuring schedules were maintained for all parties.

DEDICATED SERVICE REPRESENTATIVE

ZIM AMERICAN INTEGRATED SHIPPING
11.2019 - 12.2022
  • Facilitated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Managed shipment tracking, coordinating logistics to streamline operations and improve delivery efficiency.
  • Resolved service issues through effective communication, fostering strong client relationships and retention.
  • Streamlined documentation processes, ensuring compliance with regulatory requirements for shipping operations.
  • Collaborated with team members to resolve complex issues, enhancing overall service quality.
  • Enhanced customer experience by consistently delivering prompt, courteous, and professional service.
  • Increased customer retention rates through consistent follow-up and proactive communication.
  • Reduced average call handling time through efficient problem identification and effective use of available resources for quick resolution of queries.
  • Managed high-volume call queues while maintaining composure under pressure, ensuring positive outcomes for both clients and the company.
  • Streamlined internal processes for better efficiency in handling customer inquiries and requests.
  • Created a full step-by-step guideline for billing of all VIP accounts, and placed on share drive for all to be able to pull each VIP client's billing data.

TEAM LEAD EXPORT CONTACT CENTER

ZIM AMERICAN INTEGRATED SHIPPING
10.2018 - 11.2019
  • Led cross-functional teams to enhance operational efficiency and streamline shipping processes.
  • Implemented training programs that improved staff performance and reduced onboarding time.
  • Mentored junior team members, fostering professional growth and enhancing team cohesion.
  • Facilitated communication between departments to resolve issues and improve service delivery.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and system updates.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

CUSTOMER SERVICE REPRESENTATIVE EXPORTS

ZIM AMERICAN INTEGRATED SHIPPING
07.2017 - 10.2018
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
  • Assisted in processing shipping requests, ensuring accurate documentation and timely dispatch.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented conflict resolution strategies effectively, maintaining positive relationships with clients and stakeholders.
  • Led initiatives to optimize workflow efficiency, resulting in enhanced productivity across the team.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and client relations.

CUSTOMER SERVICE REPRESENTATIVE

MILITARY CREDIT SERVICES
03.2015 - 04.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained and mentored new team members on product knowledge and service protocols.
  • Managed high-volume call traffic while maintaining quality assurance standards.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online credit applications, improving overall user experience, and completed fraud checks.

Education

STATE TESTED NURSES AIDE (STNA) -

VANTAGE CAREER CENTER
05.2008

UNDECIDED -

WRIGHT STATE UNIVERSITY
05.2008

DIPLOMA - undefined

ANTWERP HIGH SCHOOL
05.2006

Skills

  • Strong Customer Service
  • Problem Solving
  • Speaks Clearly
  • Navigate Systems Used
  • Time Management
  • Fast Learner
  • Team Player
  • Critical Thinker
  • Retains Knowledge
  • Research for Information
  • Cold calling
  • Goal-oriented mindset
  • Customer relationship building
  • Lead qualification
  • CRM management
  • Email outreach
  • Strategic thinking
  • Relationship development
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Analytical thinking
  • Task prioritization
  • Excellent communication
  • Time management
  • Problem-solving abilities

Timeline

Sales Development Representative

D. Foster Consulting
06.2025 - Current

RESOLUTION SPECIALIST

ZIM AMERICAN INTEGRATED SHIPPING
09.2023 - 02.2024

SENIOR DEDICATED SERVICE GROUP COORDINATOR

ZIM AMERICAN INTEGRATED SHIPPING
12.2022 - 09.2023

DEDICATED SERVICE REPRESENTATIVE

ZIM AMERICAN INTEGRATED SHIPPING
11.2019 - 12.2022

TEAM LEAD EXPORT CONTACT CENTER

ZIM AMERICAN INTEGRATED SHIPPING
10.2018 - 11.2019

CUSTOMER SERVICE REPRESENTATIVE EXPORTS

ZIM AMERICAN INTEGRATED SHIPPING
07.2017 - 10.2018

CUSTOMER SERVICE REPRESENTATIVE

MILITARY CREDIT SERVICES
03.2015 - 04.2017

DIPLOMA - undefined

ANTWERP HIGH SCHOOL

STATE TESTED NURSES AIDE (STNA) -

VANTAGE CAREER CENTER

UNDECIDED -

WRIGHT STATE UNIVERSITY

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