Alyssa Flanagan
Stafford
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional IT Specialist
AlphaBest Education
11.2024 - Current
- Provide technical support for hardware, software, and network-related issues
- Troubleshoot and resolve system failures to maintain operational efficiency
- Install, configure, and maintain IT infrastructure, including workstations and servers
- Manage user accounts, permissions, and system access
- Ensure cybersecurity best practices to protect sensitive data
- Train employees on IT procedures and security policies
Supervisor
AlphaBest Education
01.2020 - 11.2024
- Lead and supervise staff to maintain a quality extended day program
- Train employees, ensuring adherence to company policies
- Resolve issues concerning staff, parents, and school administration
- Maintain student records and paperwork
Supervisor
BeeHive Indoor Playground
04.2018 - 02.2018
- Monitored employee performance and implemented retraining when needed
- Enforced safety policies and ensured compliance with company regulations
- Managed operating schedules and ensured proper coverage
Salesperson
Journeys
09.2017 - 01.2018
- Assisted customers with purchases and provided product knowledge
- Managed merchandise displays to drive sales
- Processed transactions efficiently and accurately
Education
Some College (No Degree) - Information and Communication Technology
Grand Canyon University
Phoenix, AZHigh School Diploma -
Freedom High School
Skills
- IT Support & Troubleshooting
- Networking & Security
- System Administration
- Customer Service
- Inventory Management
- Organizational Skills
- Policy Analysis
- User account management
- IT troubleshooting
Certification
- IT Security: Defense Against the Digital Dark Arts
- Palo Alto Networks Cybersecurity Foundation
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- The Bits and Bytes of Computer Networking
- Palo Alto Networks Network Security Fundamentals
- Technical Support Fundamentals
Timeline
Regional IT Specialist
AlphaBest Education
11.2024 - Current
Supervisor
AlphaBest Education
01.2020 - 11.2024
Supervisor
BeeHive Indoor Playground
04.2018 - 02.2018
Salesperson
Journeys
09.2017 - 01.2018
Some College (No Degree) - Information and Communication Technology
Grand Canyon University
High School Diploma -
Freedom High School
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