ALYSSA FOLLETT
Virginia Beach
Summary
As an experienced Assistant Branch Manager I have a proven track record of excellent customer service with a solid understanding of branch operations, accompanied with a strong problem solving and organizational skill set.
14 years of successful banking experience accompanied with 8 years of successful retail experience. Highly motivated individual with a solid record of development, implementation and achievement. Skilled in staff leadership and motivation. Meticulous Assistant Branch Manager adept in cultivating account member satisfaction and loyalty illustrated through several years of positive management performance. Industrious and trustworthy with in-depth understanding of loan and financial products.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
ABNB Federal Credit Union
Virginia Beach
06.2021 - Current
- Supported Branch Manager with daily tasks ensuring a seamless running of day to day operations
- Trained and mentored new team members to a line with company standards while promoting a positive work environment
- Performed internal audits demonstrating strict adherence to bank policies/procedures
- Reviewed applications for risk factors and credit worthiness
Floating Member Service Representative
ABNB Federal Credit Union
Virginia Beach
01.2019 - 01.2021
- Supported local branches in the Hampton Roads area and North Carolina area based upon branch staffing needs
- Performed basic teller functions
- Provided top-notch customer service
- Cross sold credit union products and services
- Adhered to credit union policies and procedures
Lead Bank Teller
Atlantic Union Bank
Chesapeake
02.2014 - 11.2019
- Customer service
- Platform trained to open accounts
- Handling of large monetary transactions
- Product knowledge & cross selling & solicitation calls
Head Teller
Old Point National Bank
Virginia Beach
11.2013 - 02.2014
- 3 weeks of on the job training
- Supervising the teller line
- Customer service
- Product knowledge & cross selling
- Ordering/shipping money for the branch & atm settlements
Bank Teller
Bank of Hampton Roads
Virginia Beach
07.2007 - 11.2013
- Customer service
- Product knowledge
- Handling large monetary transactions
- Cash items
- Collection
- Handling of dormant/inactive accounts
- Supervisory responsibilities include internal control manual, teller audits, monetary instrument control, cash controls, supervisory overrides, monthly teller settlement & daily monitoring/ filing of CTR reports
Bank Teller
Wood forest National Bank
Norfolk
05.2007 - 07.2007
- Customer service
- Opening accounts
- Check ordering
- Solicitation calls & overall cash Management
Sales associate/Key Holder
Ultra Diamonds
Williamsburg
02.2006 - 05.2007
- Customer service
- Merchandise restocking and product marketing
- Daily Responsibilities Include price changes, shipping, scheduling, store balancing and banking
Assistant manager
Fossil
Wrentham
05.2004 - 11.2005
- Customer service
- Employee training and scheduling
- Cash management
- Merchandise displays and restocking
- Inventory control
- Sales promotions and employee recruitment
Assistant Manager
Strasburg Children
Wrentham
08.2003 - 05.2004
- Single person operation to include store management
- Inventory control
- Merchandise preparation
- Cash management and banking
- Customer service
- Scheduling
- Recruitment and training
Sales Associate/Key holder
Oneida Ltd.
Wrentham
05.2000 - 08.2003
- Customer service
- Monthly reports
- Merchandise control
- Displays and restocking
Sales Associate
J. Jill
Wrentham
04.1999 - 05.2000
- Customer service
- Store recovery and product preparation
Education
Associates Degree - Science
Community College of Rhode Island
Lincoln, RIDiploma -
Cumberland High School
Cumberland, RISkills
- Branch operations
- Client-focused
- Employee training
- Team building
- Risk assessment
- Inventory control
- Conflict resolution
- Account retention
- Audit preparation
- Staff management
- Staff education and training
- Loan application assessment
- Strong leadership
- Operations management
- Compliance management
- Relationship building and management
- Branch service quality
- Decision-making
- Attention to detail
Certification
- Notary Republic, #7949187, Virginia
- NMLS Certification, #2214367, Virginia
Timeline
Assistant Branch Manager
ABNB Federal Credit Union
06.2021 - Current
Floating Member Service Representative
ABNB Federal Credit Union
01.2019 - 01.2021
Lead Bank Teller
Atlantic Union Bank
02.2014 - 11.2019
Head Teller
Old Point National Bank
11.2013 - 02.2014
Bank Teller
Bank of Hampton Roads
07.2007 - 11.2013
Bank Teller
Wood forest National Bank
05.2007 - 07.2007
Sales associate/Key Holder
Ultra Diamonds
02.2006 - 05.2007
Assistant manager
Fossil
05.2004 - 11.2005
Assistant Manager
Strasburg Children
08.2003 - 05.2004
Sales Associate/Key holder
Oneida Ltd.
05.2000 - 08.2003
Sales Associate
J. Jill
04.1999 - 05.2000
Associates Degree - Science
Community College of Rhode Island
Diploma -
Cumberland High School
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