Alyssa Harbaugh
Richmond
Summary
As an entry-level marketing representative, my mission is to learn and develop the skills necessary to effectively promote and sell our company's products and services. I will strive to understand our target audience and their needs, and use that knowledge to create compelling marketing campaigns that drive engagement and sales. I am committed to upholding the values and reputation of our company while working collaboratively with my colleagues to achieve our shared goals
Overview
8
8
years of professional experience
Work History
Server & Customer Service Representative
The Grill
01.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Associate
Chick-fil-A
01.2016 - 01.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
Education
Bachelor of Arts - Marketing
Southern New Hampshire University
Hooksett, NH06.2026
No Degree - Marketing
VCU
Richmond, VANo Degree - General Studies
Germanna Community College
Locust Dale, VAHigh School Diploma -
North Stafford High School
Stafford, VA06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Memory retention
- Sales expertise
- Service prioritization
- Quality Control
- Performance Improvement
- Guest Relations Management
- Relationship Management
- Regulatory Compliance
- Team Player
Timeline
Server & Customer Service Representative
The Grill
01.2021 - Current
Associate
Chick-fil-A
01.2016 - 01.2017
Bachelor of Arts - Marketing
Southern New Hampshire University
No Degree - Marketing
VCU
No Degree - General Studies
Germanna Community College
High School Diploma -
North Stafford High School
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