Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Hill

Hopewell

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience
2023
2023
years of post-secondary education

Work History

Manager

CVS Pharmacy
Hopewell
02.2025 - Current
  • Managed daily pharmacy operations and ensured compliance with safety regulations.
  • Oversaw staff scheduling and maintained adequate workforce levels for service efficiency.
  • Trained new employees on pharmacy procedures and customer service standards.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Manager

Walgreen's Pharmacy
Hopewell
08.2024 - 12.2025
  • Managed daily pharmacy operations and ensured compliance with safety regulations.
  • Oversaw staff scheduling and maintained adequate workforce levels for service efficiency.
  • Trained new employees on pharmacy procedures and customer service standards.
  • Implemented process improvements to enhance workflow and reduce customer wait times.
  • Coached, mentored and trained team members in order to improve their job performance.

Work From Home Agent

PCI
Hopewell
05.2023 - 08.2024
  • Provided customer support through various communication channels efficiently.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Documented customer interactions in the CRM system accurately.
  • Adapted quickly to changes in policies or product offerings as needed.
  • Assisted customers with product selection based on individual needs.

Customer Service Manager

Rainbow Clothing Store
Richmond
09.2020 - 08.2022
  • Managed daily customer inquiries and resolved issues effectively.
  • Trained staff on customer service best practices and store policies.
  • Coordinated team schedules to ensure adequate coverage during peak hours.

Education

Monacan High School
N Chesterfield , VA

Skills

  • Pharmacy operations
  • Safety compliance
  • Staff training
  • Customer satisfaction
  • Process improvement

Timeline

Manager

CVS Pharmacy
02.2025 - Current

Manager

Walgreen's Pharmacy
08.2024 - 12.2025

Work From Home Agent

PCI
05.2023 - 08.2024

Customer Service Manager

Rainbow Clothing Store
09.2020 - 08.2022

Monacan High School
Alyssa Hill