Alyssa Mills
Roanoke
Summary
Motivated individual with a strong background in customer service and sales. Skilled in cultivating and maintaining customer relationships, as well as understanding their unique needs. Possesses excellent communication and interpersonal skills, ensuring the delivery of superior customer service. Known for being detail-oriented, with exceptional communication and project management abilities. Demonstrates a proven track record of effectively handling multiple tasks in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
Work History
Babysitter
- Observe and care for a six and eight year old from 8:00am until 5:00 pm six days a week
- Ensure that children are fed and kept happy and safe
- Assist children with help on homework assignments as needed
Crew Member
Tropical Smoothie Cafe
- Only worked here for a short period to help the General Manager get the store back on its feet but loved the atmosphere
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
Assistant General Manager
Sonic Drive-In
07.2022 - Current
- Coordinate and execute all daily tasks in a timely manner
- Ensure quality of product from the expediting position
- Daily and nightly inventory
- Consisitently ensure that critical buisness factors such as labor and on time percentages were kept at goal/under projected
- Train crew and management level hires
- Properly make a schedule based on crews availability
Sales Floor Leader
Buckle
10.2024 - 12.2024
- Implemented successful promotional events that heightened store visibility and attracted new customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Demonstrated product and answered questions for prospective customers.
- Built relationships with customers and community to promote long term business growth.
- Coached sales associates on upselling techniques to increase average transaction values and maximize revenue potential.
Sonic Carhop
Sonic Drive-In
07.2019 - 07.2022
Education
General education -
New River Community College
Dublin, VA05.2023
High school diploma -
Radford High School
Radford, VA05.2021
Skills
- Childcare
- Restaurant Management
- Food Safety
- Profit & Loss
- Management
- Babysitting
- Labor Cost Analysis
- Leadership
- Assistant Manager Experience
- Kitchen Management Experience
- Interviewing
- Restaurant Experience
- POS
- Kitchen Experience
- Time management
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Money handling
- Sales expertise
Timeline
Sales Floor Leader
Buckle
10.2024 - 12.2024
Assistant General Manager
Sonic Drive-In
07.2022 - Current
Sonic Carhop
Sonic Drive-In
07.2019 - 07.2022
General education -
New River Community College
High school diploma -
Radford High School
Babysitter
Crew Member
Tropical Smoothie Cafe
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