Amaana Alarcon
Richmond
Summary
Highly organized and detail-oriented military veteran with skills in team management, problem-solving, and strategic planning. Adept at adapting to diverse environments and working effectively under pressure. Eager to apply strong knowledge of medical terminology, billing, coding and claims to support and maintain high standards of accuracy in a reputable healthcare environment. Professional at providing clear communication and support, leading to improved patient retention and loyalty in a fast-paced environment. Proven ability to resolve billing discrepancies and maintain meticulous records, ensuring accurate documentation and timely resolution of accounts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Care Collector
First-Source
06.2025 - Current
- Experience in medical billing and collections, with knowledge of medical terminology and insurance processes.
- Contacting patients and insurance companies via phone, email, or mail to discuss outstanding balances and arrange payment plans.
- Maintaining detailed records of all collection efforts, communications, and account updates within the billing system
- Investigating and resolving billing errors, processing insurance claims, and posting payments accurately.
- Maintained compliance with all regulatory requirements for medical collections.
- Updated patient demographics and maintained detailed records of customer interactions and resolutions.
- Educated patients on their financial responsibilities and insurance coverage.
- Managed patient accounts by accessing billing and medical records systems to ensure accurate documentation of accounts.
US NAVY
02.2020 - 07.2023
- Provided comprehensive information to supervisors, sailors, and civilians through telephone, written communication, email, and in-person interactions.
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Processed and reviewed records and materials requests, ensuring they were complete and accurate, which minimized discrepancies.
- Generated weekly and monthly reports, meeting quotas consistently, and identifying areas for process improvement.
- Collaborated with team members to implement process changes that led to a reduction in processing time and improved operational efficiency.
- Providing general administrative support, including processing paperwork, managing schedules, and organizing files.
- Proficiency in maintaining and updating personnel records, ensuring accuracy and compliance with regulations.
Medical Insurance Representative
General Dynamics
07.2018 - 02.2019
- Managed patient records in compliance with HIPAA regulations, ensuring that all information was accurately documented and stored.
- Collected and processed patient insurance information, which supported claims processing and assisted with financial aid applications.
- Managed 50 calls daily, addressing concerns, and providing detailed information.
- Applied knowledge of medical terminology and medical billing to analyze and retrieve claims.
- Retrieved and analyzed health insurance eligibility policy information from various claim systems.
- Answered incoming phone calls from customers and identified the type of assistance the customer needs (i.e. benefit and eligibility, billing, payments, and explanation of benefits (EOBs).
- Prepared and submitted appeals to insurance companies, including the compilation of necessary medical records, documentation, and justification.
Education
High School Diploma - undefined
Thomas Dale High School
Skills
- Typing Speed 65 WPM
- Medical Records Management
- Claims & Insurance knowledge
- Medical Terminology
- Detailed Notator
- Microsoft Office Suite
- Database Management & Documentation
- Process Improvement
- Patient, Customer & Client Support
- Customer Retention
- Billing & Coding Knowledge
- Scheduling & Appointment
- Problem Solving
- Communication & Conflict Resolution
- Attention to Detail
- Time Management
- Multitasking
- Collection software proficiency
- Microsoft Office Suite (Word, Excel)
- Knowledge of healthcare regulations (HIPAA, FDCPA)
- Financial analysis and data entry
Certification
American Academy of Professional Coders (AAPC)
- Fundamentals of Medicine, 2026
Timeline
Health Care Collector
First-Source
06.2025 - Current
US NAVY
02.2020 - 07.2023
Medical Insurance Representative
General Dynamics
07.2018 - 02.2019
High School Diploma - undefined
Thomas Dale High School
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