Amanda Albero
Virginia Beach
Summary
Dynamic and detail-oriented professional with experience at the City of Virginia Beach, excelling in multitasking and customer service. Proven ability to enhance client satisfaction and streamline operations through effective organizational skills. A fast learner committed to fostering teamwork and collaboration while implementing innovative solutions for improved efficiency.
Overview
7
7
years of professional experience
Work History
Activity Center Assistant Lead
City of Virginia Beach
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality across all interactions with clients and colleagues alike.
- Set up classroom equipment and organized activities.
- Collaborated with others to support student independence, empowerment and learning.
- Worked with young students with challenging behaviors
- Participated in ongoing professional development activities to remain current on industry trends, best practices, and emerging technologies relevant to the role of a Center Assistant.
Restaurant Hostess
Craft Burger Bar
10.2019 - 06.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Restaurant Hostess
Shorebreak Pizza & Taphouse
04.2018 - 10.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Science - Elementary Education
Old Dominion University
Norfolk, VA05-2026
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06-2022
No Degree - Early Childhood Education
Virginia Beach Technical & Career Education Center
Virginia Beach, VA06-2022
Skills
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving abilities
- Organizational skills
Timeline
Activity Center Assistant Lead
City of Virginia Beach
06.2022 - Current
Restaurant Hostess
Craft Burger Bar
10.2019 - 06.2022
Restaurant Hostess
Shorebreak Pizza & Taphouse
04.2018 - 10.2019
Bachelor of Science - Elementary Education
Old Dominion University
High School Diploma -
Frank W. Cox High School
No Degree - Early Childhood Education
Virginia Beach Technical & Career Education Center
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