Jasmine Hill
Roanoke
Summary
Dynamic leader with proven expertise in team management and employee development at Victoria's Secret PINK. Skilled in strategic planning and complex problem-solving, I foster engagement and drive performance improvements. Recognized for enhancing team efficiency and delivering exceptional customer service, I excel in creating a motivated workforce that achieves organizational goals.
Overview
4
4
years of professional experience
Work History
Lead Supervisor
Victoria's Secret PINK
09.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Trained personnel to develop new team leads for Sales department needs.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Lead Sales Representative
T-Mobile
02.2023 - 09.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed, maintained and utilized diverse client base.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
Package Handler
UPS
10.2022 - 12.2022
- Operated package sorting systems to ensure efficient processing of shipments
- Collaborated with team members to maintain high safety standards during handling operations
- Implemented improvements in workflow processes to enhance overall operational efficiency
- Coordinated with delivery drivers to streamline package retrieval and minimize delays
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Warehouse Packer
Elizabeth Arden
05.2022 - 09.2022
- Reviewed orders to verify products met specifications.
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Loaded merchandise into specific packages suited for product dimensions.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
Host/Server
Jersey Lily's Roadhouse
06.2021 - 08.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
William Fleming High School
Roanoke, VA05-2021
Skills
- Team management
- Motivational techniques
- Employee engagement
- Employee development
- Complex Problem-solving
- Goal oriented
- Staff development
- Schedule development
- Decision-making
- Strategic planning
Timeline
Lead Supervisor
Victoria's Secret PINK
09.2023 - Current
Lead Sales Representative
T-Mobile
02.2023 - 09.2023
Package Handler
UPS
10.2022 - 12.2022
Warehouse Packer
Elizabeth Arden
05.2022 - 09.2022
Host/Server
Jersey Lily's Roadhouse
06.2021 - 08.2022
High School Diploma -
William Fleming High School