Amanda Cates
Pennington Gap
Summary
Versatile office experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Southwest Insurance Agency, INC
11.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
Customer Service Representative 2
LG&E KU ODP
09.2020 - 11.2022
- I worked in the Harlan, KY business office, but travel to other office in the area
- I assisted customers with payments
- Processed service orders into the system for the techs
- Transfered service for customers that are moving
- Started new service for customers
- Balanced a cash drawer everyday while following procedures
- Helped customers report outages in their area
- I also helped keep the office neat, clean, and organized.
CSR CONTRACTOR
POWER STAFFING
07.2020 - 09.2020
- I was hired by Power Staffing to be a contractor in the business offices of an electric company.
- My duties including taking payments, balancing a cash drawer, processing service orders to the techs
- I left Power Staffing due to getting hired on full time with the company, LG&E KU.
OFFICE CLERK
MID MOUNTAIN HEATING & COOLING
08.2019 - 06.2020
- My duties included answering the phones, setting up new install paperwork, and scheduling service calls for the techs.
OFFICE MANAGER
REPKO FAMILY VISION CENTER
11.2016 - 08.2019
- My duties included prepping patients for doctor, ordering glasses and contacts for patients, inputting employee time for each pay period, creating employee schedule, and covering for employee time off.
CASHIER
LOWES
03.2012 - 07.2015
- I was a cashier for outside Lawn and Garden
SERVER
FISHTALES PIGTALES CAFE
04.2009 - 07.2015
- Serving customers, processed customers payments, and balanced cash wallet each shift
Education
HIGH SCHOOL DIPLOMA -
SULLIVAN EAST HIGH SCHOOL
05.2009
Skills
- Utility Business Fund Class
- Microsoft Word, Excel, and Powerpoint
- Detail oriented
- Self-motivated
- Team player
- File Management
- Work Coordination
- Strategic Planning
Certification
- Licensed Insurance Agent - March 2023-Current
Timeline
Licensed Insurance Agent
Southwest Insurance Agency, INC
11.2022 - Current
Customer Service Representative 2
LG&E KU ODP
09.2020 - 11.2022
CSR CONTRACTOR
POWER STAFFING
07.2020 - 09.2020
OFFICE CLERK
MID MOUNTAIN HEATING & COOLING
08.2019 - 06.2020
OFFICE MANAGER
REPKO FAMILY VISION CENTER
11.2016 - 08.2019
CASHIER
LOWES
03.2012 - 07.2015
SERVER
FISHTALES PIGTALES CAFE
04.2009 - 07.2015
HIGH SCHOOL DIPLOMA -
SULLIVAN EAST HIGH SCHOOL
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