Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Cates

Pennington Gap

Summary

Versatile office experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Southwest Insurance Agency, INC
11.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.

Customer Service Representative 2

LG&E KU ODP
09.2020 - 11.2022
  • I worked in the Harlan, KY business office, but travel to other office in the area
  • I assisted customers with payments
  • Processed service orders into the system for the techs
  • Transfered service for customers that are moving
  • Started new service for customers
  • Balanced a cash drawer everyday while following procedures
  • Helped customers report outages in their area
  • I also helped keep the office neat, clean, and organized.

CSR CONTRACTOR

POWER STAFFING
07.2020 - 09.2020
  • I was hired by Power Staffing to be a contractor in the business offices of an electric company.
  • My duties including taking payments, balancing a cash drawer, processing service orders to the techs
  • I left Power Staffing due to getting hired on full time with the company, LG&E KU.

OFFICE CLERK

MID MOUNTAIN HEATING & COOLING
08.2019 - 06.2020
  • My duties included answering the phones, setting up new install paperwork, and scheduling service calls for the techs.

OFFICE MANAGER

REPKO FAMILY VISION CENTER
11.2016 - 08.2019
  • My duties included prepping patients for doctor, ordering glasses and contacts for patients, inputting employee time for each pay period, creating employee schedule, and covering for employee time off.

CASHIER

LOWES
03.2012 - 07.2015
  • I was a cashier for outside Lawn and Garden

SERVER

FISHTALES PIGTALES CAFE
04.2009 - 07.2015
  • Serving customers, processed customers payments, and balanced cash wallet each shift

Education

HIGH SCHOOL DIPLOMA -

SULLIVAN EAST HIGH SCHOOL
05.2009

Skills

  • Utility Business Fund Class
  • Microsoft Word, Excel, and Powerpoint
  • Detail oriented
  • Self-motivated
  • Team player
  • File Management
  • Work Coordination
  • Strategic Planning

Certification

  • Licensed Insurance Agent - March 2023-Current

Timeline

Licensed Insurance Agent

Southwest Insurance Agency, INC
11.2022 - Current

Customer Service Representative 2

LG&E KU ODP
09.2020 - 11.2022

CSR CONTRACTOR

POWER STAFFING
07.2020 - 09.2020

OFFICE CLERK

MID MOUNTAIN HEATING & COOLING
08.2019 - 06.2020

OFFICE MANAGER

REPKO FAMILY VISION CENTER
11.2016 - 08.2019

CASHIER

LOWES
03.2012 - 07.2015

SERVER

FISHTALES PIGTALES CAFE
04.2009 - 07.2015

HIGH SCHOOL DIPLOMA -

SULLIVAN EAST HIGH SCHOOL
Amanda Cates