Amanda Combs
Gate City
Summary
Dedicated professional with a proven track record at Wellmont Bristol Regional Medical Center, excelling in patient care and healthcare administration. Leveraged compassionate caregiving and effective communication to enhance patient satisfaction and safety. Demonstrated ability to multitask and organize, achieving a significant improvement in patient experience and operational efficiency.
Experienced with providing personalized in-home care that greatly enhances client comfort and quality of life. Utilizes effective communication and interpersonal skills to build trust and ensure client satisfaction. Knowledge of managing daily living activities and health monitoring tasks with compassion and precision.
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
In Home Caregiver
Addus Home Health Care
09.2024 - Current
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Caregiver
Envision
04.2020 - 07.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Cashier
Food City
02.2018 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
In Home Caregiver
Heavenly Sonshine
05.2016 - 02.2018
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided transportation and appointments management.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Followed nutritional plans to prepare optimal meals.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Provided mobility assistance such as walking and regular exercising.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Support Services Liaison
Wellmont Bristol Regional Medical Center
03.2014 - 04.2016
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Successfully communicated with entities inside and outside of business.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Patient Transporter
Wellmont Bristol Regional Medical Center
07.2011 - 03.2014
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
- Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
- Provided essential life support measures in transit, when necessary, for patient stability.
- Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.
House Keeper
Wellmont Bristol Regional Medical Center
06.2009 - 07.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Virigina High School
Bristol, VA05-2008
Skills
- Cooking
- Respectful and compassionate
- Customer service
- Assertiveness
- Patient communication
- Cleaning and sanitizing
- Time management
- Customer assistance
- Patient safety
- Compassionate caregiving
- Elderly care
- Work ethic and integrity
- Influencing skills
- Patient confidentiality
- First aid and safety
- Patience and empathy
- Representative experience
- Dependable and responsible
- Professionalism and ethics
- Multitasking and organization
- Customer service excellence
- Goal setting
- Cash handling
- Basic life support certification
- Money handling
- Client confidentiality
- Cash handling and management
- Patient care
- Cash register operation
- Compassionate care
- Written and verbal communication
- Complex problems analysis
- Medical documentation
- Customer-oriented
- Healthcare administration
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
Timeline
In Home Caregiver
Addus Home Health Care
09.2024 - Current
Caregiver
Envision
04.2020 - 07.2023
Cashier
Food City
02.2018 - 04.2020
In Home Caregiver
Heavenly Sonshine
05.2016 - 02.2018
Support Services Liaison
Wellmont Bristol Regional Medical Center
03.2014 - 04.2016
Patient Transporter
Wellmont Bristol Regional Medical Center
07.2011 - 03.2014
House Keeper
Wellmont Bristol Regional Medical Center
06.2009 - 07.2011
High School Diploma -
Virigina High School
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