Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Cox

Amanda Cox

Williamsburg

Summary

With over two decades of expertise in business operations, including 17 years specializing in human resources, bringing a results-driven approach and a proven track record of success. Problem-solving skills are strategic and data-focused, consistently delivering results on time and within scope. Exceptional organizational and multitasking abilities, proficiency in Microsoft Office Suite and related tools. Successfully designed and implemented strategic initiatives that align with organizational goals and financial priorities. Excels in building genuine and collaborative relationships, fostering a productive and positive work environment.

Overview

22
22
years of professional experience

Work History

Business Operations Specialist

Technology Development Directorate
09.2016 - Current
  • Maintained a complex personnel database system for 59 employees, updating performance records, generating reports, and ensuring data accuracy
  • Developed and maintained documentation for operational processes, procedures, and workflows
  • Collaborated with cross-functional teams to identify areas for process improvement and implement solutions
  • Audited 59 personnel training and performance files to ensure compliance with record-keeping requirements
  • Conducted investigations into workplace complaints and conflicts, maintaining confidentiality and providing fair resolutions
  • Conducted data analysis to identify trends, patterns, and opportunities for operational enhancements
  • Assisted in the development of budgets, forecasts, and financial models to support strategic planning initiatives
  • Conducted regular audits to ensure compliance with regulatory requirements and internal policies
  • Implemented performance metrics tracking system resulting in improved accountability and productivity across teams
  • Served as point of contact for employees regarding performance-related inquiries or concerns

Business Owner/Operator

Bradford Block Bistro
08.2012 - 08.2016
  • Successfully launched and operated a small business, overseeing all aspects of daily operations
  • Recruited and managed a team of 21 employees, providing leadership, training, and guidance to ensure high productivity levels
  • Developed and implemented HR policies and procedures to ensure compliance with labor laws and regulations
  • Administered benefits programs, including health insurance, retirement plans, and paid time off
  • Conducted performance evaluations for employees to assess job performance and provide feedback for improvement
  • Developed compensation structures based on market research to attract top talent while maintaining budgetary constraints
  • Managed the implementation of HRIS software system to streamline payroll processing and improve data accuracy
  • Provided guidance to managers regarding disciplinary actions or terminations in accordance with company policies
  • Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
  • Negotiated contracts with vendors to secure favorable pricing terms and maintain cost efficiency
  • Led efforts in creating a positive work culture focused on teamwork, open communication, and employee engagement
  • Developed and executed a comprehensive business plan that aligned with long-term goals and objectives
  • Utilized project management skills to successfully launch new products or services on schedule
  • Implemented employee training programs focused on enhancing product knowledge, sales techniques, and customer service skills

Business Owner/Operations Manager

Ms. Mandy's Preschool, LLC.
06.2010 - 06.2013
  • Led a team of 4 teachers and 2 support staff in providing high-quality education and care to students
  • Developed and implemented curriculum for preschool program, ensuring alignment with educational standards and promoting holistic child development
  • Established strong relationships with parents through regular communication, parent-teacher conferences, and open-door policy
  • Maintained compliance with licensing regulations by staying updated on state requirements and implementing necessary changes in policies or procedures
  • Managed all aspects of human resources department, including recruitment, onboarding, training, performance management, and employee relations
  • Led the recruitment process by sourcing candidates, conducting interviews, and making hiring decisions
  • Developed strategies for workforce planning to anticipate future staffing needs based on business goals

Operations Specialist

United States Army
06.2003 - 06.2007
  • Ensured accurate preparation and review of scheduling and operational plans for aviation activities
  • Oversaw the management and organization of operational records, including training schedules and performance logs
  • Coordinated with regulatory bodies and external agencies to secure approvals and streamline mission planning
  • Provided leadership and mentorship to team members, fostering professional growth and operational excellence
  • Delivered safety and compliance briefings to team members, promoting adherence to best practices and regulatory standards
  • Managed and optimized resource allocation for scheduling and dispatching aviation assets
  • Monitored and reported on the readiness and efficiency of operational equipment and systems
  • Trained and guided team members on operational workflows, leadership development, and technical procedures
  • Contributed to the development of contingency plans for emergency scenarios, ensuring rapid response capabilities
  • Analyzed operations data to identify trends, drive efficiency, and improve overall project outcomes

Education

AAS - Business Administration and Management

Enterprise State College

Skills

  • Financial Analysis
  • Events management
  • Research
  • Administrative experience
  • Forecasting
  • Human Resources
  • Financial Report Writing
  • Microsoft Office
  • Various Personnel Databases
  • Business Development
  • Computer skills
  • Leadership
  • Strategic Planning
  • Communication skills
  • Payroll and Time Keeping
  • Budgeting
  • Customer service
  • Organizational skills
  • Time management
  • Sales Management
  • Process Improvement
  • Certifications and Licenses

Timeline

Business Operations Specialist

Technology Development Directorate
09.2016 - Current

Business Owner/Operator

Bradford Block Bistro
08.2012 - 08.2016

Business Owner/Operations Manager

Ms. Mandy's Preschool, LLC.
06.2010 - 06.2013

Operations Specialist

United States Army
06.2003 - 06.2007

AAS - Business Administration and Management

Enterprise State College

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Amanda Cox