Amanda Dowling
Dumfries,VA
Summary
Dynamic professional with a proven track record in fast-paced environments, exemplified by a successful tenure at CVS Pharmacy. Skilled in problem-solving and effective communication, adept at enhancing customer relationships and streamlining operations. Demonstrates exceptional adaptability and attention to detail, driving customer satisfaction and operational efficiency.
Recent graduate with foundational knowledge in Sociology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Server
Tribute At The Glen
11.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Pharmacy Technician
CVS Pharmacy
01.2021 - 01.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
Sales Associate
Banana Republic Factory
08.2020 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Sociology
George Mason University
Fairfax, VA05-2023
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA05-2021
Skills
- Time Management
- Adaptability
- Critical Thinking
- Problem-Solving
- Interpersonal Skills
- Effective Communication
- Active Listening
- Attention to Detail
Timeline
Server
Tribute At The Glen
11.2022 - Current
Pharmacy Technician
CVS Pharmacy
01.2021 - 01.2022
Sales Associate
Banana Republic Factory
08.2020 - 08.2021
Bachelor of Arts - Sociology
George Mason University
Associate of Arts - General Studies
Northern Virginia Community College
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