Amanda Hornsby
Fredericksburg
Summary
Dynamic sales professional with a proven track record at Bluegreen Vacations now Hilton Grand Vacations, excelling in customer relationship building and strategic sales initiatives. Recognized for consistently achieving top performer status, I leverage product knowledge and effective communication to deliver tailored solutions, enhancing client satisfaction and driving revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Hilton Grand Vacations/ Bluegreen Vacations
08.2021 - Current
- Developed relationships with company for eligibility to transfer to new locations through-out employment. (E.g. California: 2 locations, Texas: 4 locations)
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Manager
Bluegreen Vacations
11.2022 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Chiropractic Office Assistant
Act Wellness Center
06.2020 - 06.2021
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Contributed to increased clinic revenue by skillfully handling insurance verification processes and obtaining pre-authorizations for treatments when necessary.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
Bookseller
Barnes and Nobles
10.2019 - 07.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Exceeded membership goals
- Hand selected for Covid-19 team to stay on board while experiencing different changes through store
Massage Therapist
Stafford Massage and Healing Arts
02.2016 - 08.2019
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
High School Diploma -
North Stafford High School
Stafford, VA06-2011
Skills
- Customer service
- Customer relationship building
- Product and service knowledge
- Time management
- Office administration
- Attention to detail
- Staff management
- Relationship building
- Goals and performance
- Multitasking and organization
Certification
- CMT - Certified Massage Therapist
- California school of real estate certification
Timeline
Sales Manager
Bluegreen Vacations
11.2022 - 08.2023
Sales Representative
Hilton Grand Vacations/ Bluegreen Vacations
08.2021 - Current
Chiropractic Office Assistant
Act Wellness Center
06.2020 - 06.2021
Bookseller
Barnes and Nobles
10.2019 - 07.2020
Massage Therapist
Stafford Massage and Healing Arts
02.2016 - 08.2019
High School Diploma -
North Stafford High School
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