Amanda Jones

Collaborated with the Owners on marketing initiatives to increase brand awareness and drive sales growth.

• Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
• Motivated, trained, and disciplined employees to maximize performance.
• Handled cash accurately and prepared deposits.
• Partnered with back-of-house in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
• Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
• Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.