Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Keene

King George

Summary

Dynamic and highly motivated professional with extensive experience as an ICS Claims Adjuster at GEICO. Proven track record in claims investigation and exceptional customer service, achieving high satisfaction ratings. Skilled in critical thinking and problem-solving, adept at navigating complex situations with empathy and patience. Licensed in multiple states, ensuring compliance and quality control.

Overview

9
9
years of professional experience

Work History

ICS Claims Adjuster

GEICO
09.2022 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Answered customer questions regarding deductibles.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Assistant General Manager

Tim's 2 Fairview
07.2019 - 09.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.

Sales Associate

Edible Arrangements
02.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Representative

Kirby
05.2016 - 11.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Brooke Point High School
Stafford, VA

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Team collaboration
  • Quality control
  • Vermont, South Carolina, North Carolina, West Virginia, New Hampshire, Louisiana, Kentucky, Delaware and Connecticut claims adjuster license
  • Customer service
  • Problem-solving
  • Empathy and patience

Timeline

ICS Claims Adjuster

GEICO
09.2022 - Current

Assistant General Manager

Tim's 2 Fairview
07.2019 - 09.2022

Sales Associate

Edible Arrangements
02.2017 - 06.2019

Sales Representative

Kirby
05.2016 - 11.2016

Brooke Point High School

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Amanda Keene