Amanda Kelly
Fairfax
Summary
Dedicated Veteran and Educator with expertise in senior center administration, early childhood education, and military medical operations. Managed front desk workflows and coordinated community programs, ensuring effective communication across diverse age groups. Excelled in fast-paced environments, fostering a welcoming and professional atmosphere.
Overview
29
29
years of professional experience
Work History
Lead Educator
Preschool Teacher
Fairfax
01.2021 - Current
- Managed daily classroom operations to create a safe, organized, welcoming environment for children and families.
- Balanced lesson planning, student safety, and empathetic parent-teacher communications to support student learning and family engagement.
- Utilized active listening and positive behavior management to guide groups and calmly resolve conflicts, fostering a positive classroom atmosphere.
Senior Center Front Desk Receptionist/Activities Facilitator
Sully Senior Center
Herndon
01.2016 - 12.2020
- Coordinated activity check-ins, managed program registrations, and assisted seniors with navigating center resources.
- Acted as the primary point of contact, welcomed members, managed multi-line phone systems, and routed community inquiries.
- Maintained front office scheduling, handled confidential membership data, and ensured lobby safety and cleanliness.
Health Care Professional (68W) / Staff Sergeant
US Army Reserves
Washington
11.1997 - 12.2012
- Directed operations as project manager for Active Duty Medical Extension Program, facilitating access to critical healthcare services for soldiers.
- Led office administration for Clinical Service Division of Warrior Transition Command, coordinating support for transitioning soldiers.
- Managed high-volume medical documentation, ensuring absolute confidentiality and compliance with privacy regulations.
- Delivered empathetic guidance and administrative support, assisting individuals in navigating complex healthcare packets.
Customer Service Representative / Account Manager
Teletech
Morgantown
05.2004 - 02.2009
- Handled an average of 300 inbound calls daily in a fast-paced queue, resolving complex account issues with patience and professionalism.
- Provided customer support via phone and chat channels.
- Resolved customer inquiries and complaints efficiently.
- Collaborated with team members to improve service processes.
Education
Bachelor of Arts - Sociology, Criminal Justice
Fairmont State University
Fairmont, WVSkills
- Classroom Management
- Team leadership
- Conflict Resolution
- Intergenerational communication
- Records management
- Front Desk & Office Administration
Timeline
Lead Educator
Preschool Teacher
01.2021 - Current
Senior Center Front Desk Receptionist/Activities Facilitator
Sully Senior Center
01.2016 - 12.2020
Customer Service Representative / Account Manager
Teletech
05.2004 - 02.2009
Health Care Professional (68W) / Staff Sergeant
US Army Reserves
11.1997 - 12.2012
Bachelor of Arts - Sociology, Criminal Justice
Fairmont State University