Amanda Howell
Winchester
Summary
Diligent health care provider with a background in clinical case management and history of guiding clients through complex healthcare systems. Proven track record of coordinating care plans and successfully collaborating with multidisciplinary teams. Demonstrated expertise in patient advocacy and crisis intervention.
Overview
12
12
years of professional experience
Work History
Lead Clinical Case Manager
North Spring Behavioral Healthcare
Leesburg, VA
12.2020 - Current
- Coordinated care plans to enhance patient outcomes and ensure continuity of services.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Provided training and mentorship to junior case managers on effective case management practices.
- Facilitated communication between clients, families, and providers to promote a holistic approach to care.
- Collaborated with multidisciplinary teams to optimize resource allocation and client support strategies.
- Monitored client progress and adjusted treatment plans based on evolving health requirements.
Community Based Counselor/Community Crisis Counselor
Family Insight, PC.
Manassas, VA
08.2019 - 12.2021
- Clinical Documentation
- Provided immediate emotional support to individuals in crisis situations.
- Developed and implemented coping strategies tailored to client needs.
- Collaborated with community resources to facilitate ongoing support for clients.
- Maintained accurate documentation of client interactions and treatment plans.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Lead Mental Health Crisis Counselor- QMHP-A Acting Program Manager
Community Residences Inc.
Chantilly, VA
06.2016 - 08.2019
- Provide short term crisis intervention services in a CSU program including admissions, assessment, substance and suicidality monitoring, group and individual counseling, linkage and follow up services
- Ability to work effectively and collaboratively with individuals with mental health and/or substance abuse/intellectual disability experiencing a crisis
- Assess consumer strengths, needs and support systems to quickly resolve crisis and facilitate the development and implementation of individual service plan and discharge plan
- Develop and conduct psycho-educational, recovery, social skills and other groups for individuals with serious mental illness and/or substance abuse/intellectual disability
Direct Support- QMHP-A
New River Valley Community Services- REACH
Radford, VA
05.2015 - 06.2016
- Observed and monitored client behavior and response to treatment
- Observed clients in crisis for a period of 15 days or more
- Facilitate daily groups such as community meeting, exercise, outings into the community, coping skills
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Consulted with highly skills mental health and medical staff
Internship
New River Valley Community Services
Radford, VA
12.2014 - 05.2015
- Observed and monitored client behavior and response to treatment
- Observed clients in crisis for a period of 15 days or more
- Facilitate daily groups such as community meeting, exercise, outings into the community, coping skills
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Consulted with highly skills mental health and medical staff
- Participated in routine trainings
Caregiver
Royal Haven Assisted Living
Woodstock, VA
07.2014 - 01.2015
- Provide hands on assistant to residents living in the facility
- Assist clients with ADLs
- Monitor client's health and wellness
- Provide routine First-Aid
- Clinical Documentation
Education
Bachelor of Arts - Social Work
Radford University
Radford, VA05.2015
Skills
- Culturally sensitive
- Strong clinical documentation skills
- Adept at conflict resolution
- Detail-oriented
- Strong Communication
- Trauma Informed Care Training
- Teamwork and cooperation
- Confidentiality and privacy
- Behavioral health interventions
Timeline
Lead Clinical Case Manager
North Spring Behavioral Healthcare
12.2020 - Current
Community Based Counselor/Community Crisis Counselor
Family Insight, PC.
08.2019 - 12.2021
Lead Mental Health Crisis Counselor- QMHP-A Acting Program Manager
Community Residences Inc.
06.2016 - 08.2019
Direct Support- QMHP-A
New River Valley Community Services- REACH
05.2015 - 06.2016
Internship
New River Valley Community Services
12.2014 - 05.2015
Caregiver
Royal Haven Assisted Living
07.2014 - 01.2015
Bachelor of Arts - Social Work
Radford University