Amanda Kotula

Identified client business plans and strategic goals. Tracked metrics to ensure their targets are being met and recommended additional products/partners to help them achieve their goals.

• Managed 11 VIP clients and 45 mid-market clients with a book of business totaling $6.6 million. Prioritized client requests and escalations accordingly
• Annual retention rate of 115% due to rate increases and re-contracting clients at a higher volume
• De-escalate and manage risks to increase customer satisfaction and retention
• Assisted clients through mergers and acquisitions
• Educated customers on market standards and upcoming regulations to ensure their compliance
• Trained customers on our product that touches every aspect of their business (HR, billing, payroll, scheduling, patient and employee management).
• Adapted quickly to address new company, industry, and state initiatives and priorities

Upsold products and recommended partners to over 400 home care agency clients to increase account stickiness and reduce churn. Managed pipeline and conducted product demos. Identified customer pain points and recommended solutions accordingly.

• Managed 10 state territory with 100+ hospitals and health systems with a book of business of $6.6M.
• Collaborated with sales executive to generate new revenue and increase client investments
• Consistently met renewal and milestone revenue opportunities each quarter
• Protected long term revenue by negotiating multi-year renewals. Average renewal term of 3 years
• Manages simultaneous product implementations to ensure all timelines are met

Supported 4 sales representatives by providing them with qualified leads for new opportunities. Built relationships with prospects and assisted with follow-up sales activities.