Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Maggard

Wise

Summary

Dynamic professional with logistics coordination experience at KDK Transportation, excelling in customer service and adaptability. Proven track record in enhancing operational efficiency through meticulous documentation and effective communication. Skilled in vehicle maintenance and safety protocols, ensuring timely and safe patient transport while fostering strong relationships with clients and colleagues.

Overview

16
16
years of professional experience

Work History

Transporter

KDK Transportation
06.2023 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
  • Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
  • Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
  • Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
  • Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
  • Participated in ongoing training sessions for professional development, staying current on industry trends and best practices for efficient transportation operations.

Scheduler

In Home Care
06.2009 - 06.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
  • Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
  • Developed tailored scheduling strategies for complex projects, facilitating on-time completion and client satisfaction.

Administrative Assistant

In Home Care
06.2009 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

Education

High School Diploma - General Studies

Fleming Neon
Fleming Neon, Ky
05.2001

Skills

  • First aid training
  • Logistics coordination experience
  • Customer rapport
  • Fuel efficiency maximization
  • Advanced navigation skills
  • Vehicle safety checklist
  • Patient transport
  • Customer service
  • City and non-city driving
  • Adaptability to changing conditions
  • Transportation safety protocols
  • Excellent communication
  • Vehicle maintenance knowledge
  • Problem resolution
  • Defensive driving techniques
  • Load securing proficiency
  • Safety protocols
  • Physical stamina and strength
  • Basic mechanical skills
  • Mobility assistance
  • Documentation accuracy assurance

Timeline

Transporter

KDK Transportation
06.2023 - Current

Scheduler

In Home Care
06.2009 - 06.2023

Administrative Assistant

In Home Care
06.2009 - 06.2023

High School Diploma - General Studies

Fleming Neon

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Amanda Maggard