Amanda Page
Gloucester,VA
Summary
A banking professional with commitment to high standards and delivering results. Expertise in operational management and customer relations ensures impactful contributions. Focused on team collaboration and adaptable to evolving needs, known for reliability and effective communication.
Overview
13
13
years of professional experience
Work History
911 Emergency Dispatcher
York County
09.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Business Banking Center Assistant Manager
PNC Bank
12.2023 - Current
- Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures
- Manages service and operational aspects of the branch
- Continually builds a high performing team through attraction, on-boarding, coaching and development of the branch team members
- Manages, coaches and executes a proactive client experience
- Leads the performance management process for direct reports
Financial Center Manager
Bank of America
04.2019 - 03.2022
- Responsible for sales management and revenue generation within the financial center
- Provided quality leadership, coaching and guidance to all financial center personnel, while ensuring clients received superior client service
- Ensured internal controls and operational risks were maintained at all times
Market Leader
BB&T
07.2012 - 04.2019
- Responsible for sales management and revenue generation within the branch
- Responsible for execution of BBT’s sales process through supported sales processes
- Proactive daily contact with clients and prospects
- Responsible for branch prospecting for new consumer and business households
- Heavy participation in civic, government, professional and community affairs
Education
Business Management, Business Administration
Tidewater Community College
Gloucester, VATimeline
911 Emergency Dispatcher
York County
09.2024 - Current
Business Banking Center Assistant Manager
PNC Bank
12.2023 - Current
Financial Center Manager
Bank of America
04.2019 - 03.2022
Market Leader
BB&T
07.2012 - 04.2019
Business Management, Business Administration
Tidewater Community College
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