Amanda Robinson
Roanoke
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative II
Elevance Health
04.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handle calls efficiently, finding satisfactory resolutions for customers
- Respond to customer requests for services, and company information
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintain detailed records of customer interactions
- Ensure proper follow-up and resolution of issues.
- Assisted customers in navigating company website
- Exceed performance metrics earning recognition as a top performer within the team
- Assist with training sessions for new hires, ensuring consistent level of service across team
- Research and process claims
- Work correspondences replying to customer and providers alike
Administrative Assistant III
City of Roanoke
07.2015 - 09.2022
- Conduct Research, prepare information, and relay to proper Inspector or Department
- Prepare invoices, reports, memos, and letters for city residents
- Manage, Schedule, and review inspector’s calendars
- Acquire, scan, sort, and distribute mail
- Monitor the facility to ensure that it remains safe, secure, and well maintained
- Coordinate and Schedule with City Police, Child & Adult Protective Services
- Prepare legal documentations for Circuit Court
- Maintain physical and digital files
- Prepare weed and trash work order packages for contractors
- Provide customer service to internal and external citizens
- Provide information for citizens and internal employees for happenings within the city
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Freelance Photographer
Freelance Photographer
01.2005 - 01.2020
- Photographed people, events, and places
- Worked with companies such as: Salem Red Sox, Roanoke Times Community Paper, Growing Up in the Valley, and Fashionista Roanoke
- Developed strong relationships with clients through clear communication and professionalism.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skil
- Digitally edited photos to enhance appearance
- Planned and prepared for on-location and studio shoots
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products
Temp Agent, Administrative Assistant
Action Personnel
09.2013 - 07.2015
- Answer call information and direct to appropriate department
- Answer and address incoming code enforcement complaints
- Invoice weekly work orders
- Scan and File mail
- Prepare lien letters
- Post payment to client accounts
- Prepare bid packet for outside vendors
- Prepare and pay Purchase Orders
- Prepare legal documentation for General Counsel
- Prepare Mail and Email correspondence to outside departments and vendors
- Process and enter Account Receivables
- Answered inquiries regarding invoices and payment arrangements
- Prepare lien paperwork
Seasonal Treasurer Clerk
City of Salem
04.2014 - 06.2014
- Resolve customer complaints
- Receive and process tax payment
- Balance a cash drawer
- General customer service
Education
Va western community college -
Virginia Western Community College
Roanoke, VA06.2010
High school -
Salem high school
salem, va06.1998
Skills
- Customer service
- Well organized
- Time management
- Adaptable
- Active listening
Accomplishments
Circle of Excellence each quarter for 2024
Timeline
Customer Service Representative II
Elevance Health
04.2023 - Current
Administrative Assistant III
City of Roanoke
07.2015 - 09.2022
Seasonal Treasurer Clerk
City of Salem
04.2014 - 06.2014
Temp Agent, Administrative Assistant
Action Personnel
09.2013 - 07.2015
Freelance Photographer
Freelance Photographer
01.2005 - 01.2020
Va western community college -
Virginia Western Community College
High school -
Salem high school
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