Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amanda Torres

Spotsylvania,VA

Summary

Results-driven entrepreneur with over a decade of experience in eCommerce, customer service, and logistics management. Expertise in online sales, marketing, inventory optimization, and operational efficiency. Proven ability to lead diverse initiatives, coordinate large-scale events, and train individuals in business management. Recognized for exceptional problem-solving, multitasking, and communication skills, with a focus on customer satisfaction and continuous improvement.

Overview

24
24
years of professional experience

Work History

Entrepreneur

eCommerce Business Owner
01.2012 - Current
  • Manage customer service and issue resolution, ensuring high satisfaction from over 6,000 customers.
  • Track and analyze sales trends using Google Sheets and Excel for inventory and cost management.
  • Develop promotions and marketing campaigns to boost product visibility and revenue.
  • Conduct market research to identify popular brands and competitive pricing strategies.
  • Maintain product listings across multiple eCommerce platforms, ensuring regulatory compliance.
  • Fulfill and confirm orders, optimizing processes to meet delivery timelines.
  • Work remotely in both part-time and full-time capacities.
  • Remote

Clerk, Mail Handler, City Carrier

United States Postal Service
10.2001 - 06.2020
  • Sorted and prepared mail for delivery efficiently, ensuring timely route coverage.
  • Delivered mail on foot or by vehicle, maintaining accuracy and consistency regardless of weather conditions.
  • Managed payroll and attendance data entry using MyPO, TACS, and DOIS systems as a substitute supervisor.
  • Coordinated the annual food drive, collaborating with local businesses to increase donations.
  • Led the Customer Connect program, generating leads for new business postal customers.
  • Served as Safety Captain, achieving OSHA compliance and promoting safe workplace practices.

Merchandise Manager

The Corbin Arena
01.2017 - 04.2020
  • Supervised sales employees and ensured smooth product flow during events.
  • Designed and maintained visually appealing product displays, optimizing layout for quick sales.
  • Managed inventory lists before and after events, streamlining restocking processes.
  • Ensured adequate cash handling procedures, maintaining small bills for customer transactions.

Education

Anthropology

Eastern Kentucky University
Richmond, KY

New Agent Educational Courses

KHM Travel Group

Diamond Level Graduate - undefined

Carnival Cruise Lines

Real Estate Agent Course

Career Development Center

Career Coaching Certification

Transformation Academy

Admin Masterclass for Beginners

Salesforce

Emotional Intelligence Certification - undefined

Transformation Academy

Complete Course

Digital Marketing Guide

Recruit, Hire, Onboard & More

Building a Team from Scratch

Bachelor of Science - Psychology And Sociology

Old Dominion University
Norfolk, VA
05-2027

Skills

  • Customer Service & Relations
  • Marketing & Advertising
  • Inventory Management & Operations
  • Product Promotion & Visual Design
  • Problem Solving & Creative Thinking
  • Microsoft Office & Google Sheets
  • Verbal and Written Communication
  • Time Management & Multitasking
  • Data Entry & Research
  • Travel Management Systems (TMS)
  • Customer Relationship Management (CRM)

Accomplishments

  • ECommerce Training: Trained multiple individuals in managing online businesses, with a focus on research, marketing strategies, and fulfillment processes.
  • Online Sales Management: Simultaneously operated eBay, Poshmark, and Mercari stores, meeting all performance goals.
  • Postal Service Coordination: Managed events, such as annual food drives and the Customer Connect Program, generating new business leads and community engagement.
  • OSHA Compliance: Achieved consistent 90%+ scores on OSHA audits as a City Carrier Safety Captain and Safety & Health Committee member.
  • Real Estate Marketing: Designed custom property booklets highlighting market trends and pricing strategies, helping clients achieve realistic property valuations.
  • Event Merchandising: Successfully sold out a band's merchandise within 30 minutes at The Corbin Arena event.

Timeline

Merchandise Manager

The Corbin Arena
01.2017 - 04.2020

Entrepreneur

eCommerce Business Owner
01.2012 - Current

Clerk, Mail Handler, City Carrier

United States Postal Service
10.2001 - 06.2020

Diamond Level Graduate - undefined

Carnival Cruise Lines

Real Estate Agent Course

Career Development Center

Career Coaching Certification

Transformation Academy

Admin Masterclass for Beginners

Salesforce

Emotional Intelligence Certification - undefined

Transformation Academy

Complete Course

Digital Marketing Guide

Recruit, Hire, Onboard & More

Building a Team from Scratch

Anthropology

Eastern Kentucky University

New Agent Educational Courses

KHM Travel Group

Bachelor of Science - Psychology And Sociology

Old Dominion University
Amanda Torres