Amanda Wertz

• Created and maintained detailed spreadsheets to track quality , code compliance, and cosmetic issues for newly built homes.
• Conducted daily on-site inspections to identify and document code violations and cosmetic deficiencies, ensuring timely resolution.
• Monitored and interpreted local building codes and regulations to ensure company compliance with all current standards.
• Oversaw and facilitated training video sessions to support internal quality assurance education and compliance.
• Built strong working relationships with field supervisors and site managers to streamline communication and maintain up-to-date knowledge of regulatory changes.
• Provided accurate and actionable feedback to construction teams to support continuous improvement in home quality and compliance
• Weighed every prototype home using axle-specific scales to ensure accurate total and distributed weight measurements
• Supported inventory audits by providing up-to-date counts and documentation
• Delivered hands-on and classroom instruction to new and existing employees, promoting safe and efficient forklift operation
• Led plant-wide 5S implementation initiative by conducting departmental walk-throughs, assessing cleanliness and operational efficiency, and developing tailored improvement plans for each area; held supervisors accountable for progress and led weekly review meetings to report updates, track metrics, and ensure sustained performance improvements

• Maintained knowledge of current promotions and plans to communicate effectively with customers.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Collaborated with team members to achieve sales targets and improve store performance.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Led team meetings focused on sales techniques and product features, boosting overall team performance.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

• Managed front desk operations, ensuring exceptional customer service and seamless check-in processes.
• Maintained inventory of spa supplies, ensuring timely replenishment to enhance service delivery.
• Assisted clients with inquiries, providing information on services, treatments, and promotions effectively.
• Supported team in maintaining cleanliness and organization of reception area, fostering welcoming environment.
• Developed positive relationships with clients through attentive communication and personalized service experiences.
• Confirmed appointments, communicated with clients, and updated client records
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company policies
• Assisted with planning office events and meetings for smooth execution.

-Conducted nutritional seminars to educate clients on weight management and healthy lifestyle practices; promoted and sold wellness programs through phone consultations and built referral partnerships with physicians’ offices by conducting on-site visits and relationship outreach.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Collaborated with clients to set achievable health goals and monitor progress regularly.
• Developed educational materials, improving client engagement and knowledge retention in nutrition topics.
• Evaluated client progress using objective measures such as body composition analysis, bloodwork, and food journal reviews, adjusting recommendations accordingly for continued improvements.
• Collaborated with healthcare professionals to develop effective nutritional interventions for clients with specific medical conditions.
• Managed client records and files with accuracy and confidentiality, ensuring all patient information was up to date and compliant with clinic policies.
• Coordinated client appointments and scheduling, optimizing calendar efficiency and reducing no-show rates through effective reminders and follow-ups.
• Handled inbound and outbound phone calls to assist clients with inquiries, appointment confirmations, and program details in a professional, customer-focused manner.