Amanda Butler

Results-oriented and strategic Transformation and Implementation Manager with extensive experience in leading global implementations, driving process improvements, and fostering cross-functional collaboration. Adept at managing complex stakeholder relationships, streamlining workflows, and delivering measurable results that align with organizational objectives. Recognized for exceptional leadership, innovative problem-solving, and the ability to drive profitability through operational excellence.

· Process Optimization: Reduced implementation timelines by 50% through standardized tools and templates, saving over $150k annually.

· Stakeholder Engagement: Facilitated successful scoping workshops with clients and internal teams, ensuring solutions matched strategic objectives and risks were mitigated.

· Profitability Enhancement: Increased profitability of multi-site global implementations by developing consistent operational frameworks across people, process, and technology.

· Operational Excellence: Designed a scalable suite of templates that streamlined onboarding and implementation processes, reducing reliance on internal resources.

· Risk Management: Maintained comprehensive risk logs, proactively identifying and mitigating potential delays or budget overruns in complex transformation projects.

· Service Expansion: Played a critical role in rolling out and embedding new service offerings, resulting in an increase in client satisfaction and contract renewals.

· Leadership in Innovation: Introduced a project performance management system considered 75% more efficient, enabling timely and accurate tracking of milestones.

· High-Impact Client Projects: Delivered critical implementations for high-profile clients, including the U.S. Air Force and Veterans Affairs, ensuring compliance and seamless integration.

· Training Excellence: Conducted comprehensive training programs for internal and external stakeholders, enhancing adoption rates for new software features.

· Quality Standards: Launched new quality standards that increased customer satisfaction scores by streamlining evaluation processes and reinforcing accountability.

· Employee Development: Mentored and developed high-performing teams, resulting in increased employee engagement and improved cross-department collaboration.

· Cost-Savings Strategies: Overhauled IVR systems, which reduced misdirected calls by 60% and contributed to $190K in annual savings.

· Software Development Contributions: Provided QA testing feedback and design recommendations that led to improved functionality and compliance capabilities in released software.

Certified SAFe® 5 Product Owner/Product Manager